Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VERONICA PACHECO

MEQUITE,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

TELLER

CLIFFS CHECK CASHING
12.2019 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Received loan and utility payments, sending funds to correct destinations.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Trained new hires on customer service policies and procedures.

CSR

Justice Finance
10.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Reviewed and validated details of loan applications and closing documentation.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.

Fulfillment Associate

AMAZON
08.2016 - 10.2022
  • Followed procedures at all times for personal and team safety.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Received returns of damaged and incorrect orders to process replacements.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.

TEAM LEAD

FIVE GUYS
05.2014 - 10.2015
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.

Education

CERTIFICATE - MEDICAL ASSISANT

ATI Career Training Center - Dallas
Dallas, TX

High School Diploma -

P.S.J.A HIGH SCHOOL
Pharr, TX
05.1998

Skills

  • Spanish Speaking
  • Night and Safe Deposit Procedures
  • Cash Handling Expertise
  • Strong Sense of Banking Ethics
  • Customer Loan Processing

Languages

Spanish
Professional Working

Timeline

CSR

Justice Finance
10.2022 - 09.2023

TELLER

CLIFFS CHECK CASHING
12.2019 - Current

Fulfillment Associate

AMAZON
08.2016 - 10.2022

TEAM LEAD

FIVE GUYS
05.2014 - 10.2015

CERTIFICATE - MEDICAL ASSISANT

ATI Career Training Center - Dallas

High School Diploma -

P.S.J.A HIGH SCHOOL

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VERONICA PACHECO