JOSMAR DOMINGUEZ
Bellevue,NE
Summary
Proven track record of enhancing customer satisfaction and financial integrity at Charter West Bank, leveraging exceptional customer service and rapid data entry skills. Increased cross-selling opportunities significantly, demonstrating strong work ethic and relationship-building prowess. Fluent in Spanish, adept at fostering loyalty and trust, and committed to maintaining high accuracy.
Overview
4
4
years of professional experience
Work History
Teller
Charter West Bank
Papillion
03.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Member Advocate
Family Focus FCU
Omaha, NE
07.2020 - 03.2023
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
- Developed strong relationships with members, fostering trust and loyalty to the organization.
- Educated members on available resources and services, increasing their engagement with the organization.
- Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.
- Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
- Improved response times by optimizing workflow processes within the Member Advocate role.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
- Streamlined communication channels for increased efficiency in handling member inquiries and requests.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.
Education
West Point-Bemmer High School
West Point NE05.2020
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Positive
- Friendly
- Transaction processing accuracy
- Relationship building and management
- Goal-oriented focus
- Patience and Empathy
- Listening and Comprehension
- Customer Relationship Building
- Conflict resolution techniques
- Confidentiality and Discretion
- Math aptitude
- Financial Analysis
- Rapid data entry skills
- Business Development
- Sales expertise
- Spanish speaking
- Bilingual in Spanish/English
- Savvy relationship-builder
- Attention to Detail
- Reliable and Responsible
- Honest and Dependable
- Customer Service-Oriented
- Decision-Making
- Analytical Thinking
- Data Entry
- Pleasant and Personable
- New Account Setup
- Account Services
Languages
English
Full Professional
Timeline
Teller
Charter West Bank
03.2023 - Current
Member Advocate
Family Focus FCU
07.2020 - 03.2023
West Point-Bemmer High School