Erika Perez Victoria
Sales Associate
Tehachapi,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Teller
Golden One Credit Union
Bakersfield, CA
09.2014 - 10.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
Teller
Bank Of America
Glendale, CA
09.2013 - 05.2014
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Manager
Charley's Grilled Subs
Bakersfield, CA
09.2007 - 05.2013
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training
- Cross-trained existing employees to maximize team agility and performance.
- cooked, cleaned, washed dishes
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Medical Assistant Certified - Medical Assistant
Liberty College
Bakersfield, CA01.2011
Skills
- Spanish Speaking
- Safe Work Practices
- Speaking Clearly
- Selling Skills
- Suggestive Selling
- Fast Learner
- Team Player
- Multi Task
Timeline
Teller
Golden One Credit Union
09.2014 - 10.2015
Teller
Bank Of America
09.2013 - 05.2014
Manager
Charley's Grilled Subs
09.2007 - 05.2013
Medical Assistant Certified - Medical Assistant
Liberty College
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