Cindy Rodriguez
Miami,FL
Summary
Customer service-driven professional with experience as a bank teller and hostess. Adept at managing financial transactions with precision and delivering exceptional service in high-paced environments. Skilled in multitasking, problem-solving, and maintaining a positive and welcoming atmosphere. Eager to apply a diverse skill set to contribute effectively in a dynamic role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Teller
Check Cashing Usa
04.2023 - 06.2024
- Answered telephone inquiries on checking and savings accounts, and loans.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new commercial customers and set up the account with us.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Handled various accounting transactions.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Sold prepaid cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
Hostess
MoshiMoshi
11.2023 - 04.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2020
Skills
- Cash Handling
- Bilingual
- Customer Relationship Building
- Fraud Detection
- Regulatory Compliance
- Hospitality
- Microsoft Word, Powerpoint, Excell
- Account payable
- Conflict Resolution
- Menu Memorization
- Dining room management
- Bill computation
- Coordinating tasks
- Service prioritization
- Handling Complaints
Certification
Adobe Certified
Microsoft Word Certified
Timeline
Hostess
MoshiMoshi
11.2023 - 04.2024
Teller
Check Cashing Usa
04.2023 - 06.2024
High School Diploma -
Westland Hialeah High School
Adobe Certified
Microsoft Word Certified
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