Gabriela Sobalvarro
Miami,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
CUSTOME SERVICE REPRESENTATIVE
CHECK CASHING USA
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Head Waiter
LA LEONESA FRITANGA
03.2021 - 03.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal tables
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School Diploma -
INSTITUTO SAN FRANCISCO
NICARAGUA11.2018
Skills
- Customer Service
- Active Listening
- Team Development
- Microsoft PowerPoint
- Microsoft Excel
- Quality Control
- Retail store support
Timeline
CUSTOME SERVICE REPRESENTATIVE
CHECK CASHING USA
04.2023 - Current
Head Waiter
LA LEONESA FRITANGA
03.2021 - 03.2023
High School Diploma -
INSTITUTO SAN FRANCISCO
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