Crystal Hawkins
Springfield,MO
Summary
- Energetic Customer Service Representative with 9+ years experience
- Hardworking with excellent telephone customer service etiquette.
- Ability to type 40+ wpm
- Works to answer all guests questions via phone or email to reach positive outcomes.
- Ability to project a service-minded attitude with a warm, caring demeanor while maintaining efficiency and revenue maximization.
- Friendly customer service agent with plenty of experience interacting effectively with guests of various ages, backgrounds, and interests over the phone. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Homemaker
Self Employed
Springfield, MO
01.2010 - Current
- Kept track of the entire family's schedule and planned events.
- Drove kids to and from school, activities, and doctor's appointments.
- Did laundry, dusting, dishwashing, and vacuuming, among other things.
- Went grocery shopping on a regular basis to keep the house stocked with necessities.
- Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
Sales Advisor
Gold Mountain Communications Llc
Springfield, MO
09.2025 - 01.2026
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Assisted customers in product selection, providing tailored solutions to meet needs.
- Conducted product demonstrations to effectively communicate features and benefits.
- Managed inventory levels, ensuring optimal stock availability for sales activities.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Medical Assistant Externship
Beaver Medical Group
Banning, CA
04.2009 - 05.2009
- I handled patient charts.
- Greeted patients.
- Took vital signs.
- Prepared rooms for procedures.
- EKG
- Filing patient information.
- Cleaned rooms for procedures.
Reservation Sales Specialist
Hilton Reservations Worldwide
Hemet, CA
09.2001 - 06.2008
- Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services and facilities.
- Took incoming calls and established a friendly rapport with callers by answering questions, making recommendations, and guiding conversations toward bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Career college - Medical Assisting
Concorde Career College
San Bernardino, CA05.2009
High school diploma - General Studies
Beaumont High School
Beaumont, CA05.2000
Skills
Experience Administering Injections
Vital Signs
Laundry
Patient Care
Timeline
Sales Advisor
Gold Mountain Communications Llc
09.2025 - 01.2026
Homemaker
Self Employed
01.2010 - Current
Medical Assistant Externship
Beaver Medical Group
04.2009 - 05.2009
Reservation Sales Specialist
Hilton Reservations Worldwide
09.2001 - 06.2008
High school diploma - General Studies
Beaumont High School
Career college - Medical Assisting
Concorde Career College