Marcis Brown
Arlington
Summary
Certified Clinical Medical Assistant with extensive experience at Texas Health Physicians Group, excelling in patient care and clinical documentation. Proven ability to enhance student learning through effective coaching and mentoring. Skilled in phlebotomy and time management, consistently achieving high standards in clinical safety and patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA) Preceptor
Texas Health Physicians Group
Arlington
12.2022 - Current
- Supervised student laboratory and clinical work, offering knowledgeable advice to advance learning and abilities.
- Evaluated students to identify knowledge gaps and conduct thorough assessments.
- Guided students in navigating challenging situations encountered during clinical rotations, enhancing their problem-solving skills and confidence.
- Evaluated competencies of preceptees through informal assessments throughout the rotation period.
- Tracked progress of students throughout the clinical rotation.
- Coached students on strategies for successful time management within a clinical setting.
- Identified opportunities for improvement and provided constructive criticism when needed.
- Welcomes patients by greeting them, in person or on the telephone, answering or referring inquiries.
- Prepares patients for the healthcare visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
- Supported patient care delivery by assisting health care providers during examinations, preparing laboratory specimens, performing basic laboratory tests, and managing contaminated supplies.
- Educates patients by providing medication and diet information and instructions; answering questions.
- Completes records by recording patient examination, treatment, and test results.
- Recorded billing information of services rendered; completed insurance forms; responded to insurance and other third-party inquiries to ensure accurate revenue generation.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Followed and enforced standards and procedures, ensuring compliance with legal regulations to maintain a safe and healthy work environment.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
- Managed patient records using electronic health record systems.
General Manager
Chipotle Mexican Grill
Arlington
10.2020 - 12.2022
- Design strategy and set goals for growth
- Evaluate and improve operations and financial performance
- Maintain budgets and optimize expenses
- Developed and implemented policies and processes that streamlined operations.
- Oversee day-to-day operations
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Direct the employee assessment process
- Prepare regular reports for upper management
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
- Created team building activities that fostered collaboration among departments and improved workplace morale.
- Ensured compliance with health and safety regulations in all restaurant areas.
Assistant Manager
Soulman's Bar-B-Que
Lancaster
02.2018 - 09.2020
- Managed hiring, training, and scheduling processes.
- Overhauled MIT training process to enhance staff competency.
- Upon hiring I put every associate in my store through re-certification for every position.
- Collaborated with CEO and District Manager to identify and correct inconsistencies in operations manual.
- Made bonus last 6 months by hitting all company metrics (YOY sales, labor and food cost).
- Passed every corporate inspection to date.
- Tracked sales volume annually, achieving between $1.5 million and $1.65 million
- Developed new menu item for low volume store to drive sales.
- Reason for looking: Company has recently closed down four locations and talks of closing more down the line have raised some concerns.
Food Cost Specialist Manager
Panera Bread
Mansfield
06.2015 - 02.2018
- Lowered food cost by %1.31 within first 2 periods of promotion.
- Weekly/Period/Quarterly inventory counts, daily panups, pars and prep list in addition to all food orders for the store and caterings.
- Hired in as Associate. Promoted to Assistant Manager in a YEAR.
- Opened six stores during tenure, contributing to significant growth in market reach.
- Collaborated with Pro Team to open multiple locations nationwide, expanding brand presence.
- Assisted in launching delivery service at Mansfield location, improving customer access to products.
- Completed the nationally accredited Situational Leadership Certification.
- Departed due to acquisition by JBL that led to significant organizational changes.
Prep Cook/Lead Trainer
Pappasito's Cantina
Arlington
07.2010 - 06.2015
- Started as dishwasher; promoted to fry cook within three months due to strong performance.
- Advanced from prep cook to store opener and then to lead trainer, demonstrating leadership skills.
- Facilitated training sessions for colleagues, improving their culinary skills and confidence.
- Prepared food items by following recipe guidelines to maintain quality.
- Follow all health and company regulations and procedures to ensure food safety and food quality.
- Put up truck orders and follow proper FIFO.
- Engaged in team sports activities to foster employee relationships.
- Reason for leaving: Disagreement with GM and Coworker relationship
Education
CCMA - Health Care Management
Dallas College
Dallas, Texas, TX02.2023
High School Diploma -
Continental Academy
Miami, FL05.2007
NCT Certification - Radiology
The X-Ray Academy
Fort Worth, TXSkills
- Clinical support
- Kitchen management experience Care
- Phlebotomy
- Venipuncture and phlebotomy
- Experience Administering Injections
- Medication Administration
- Clinical safety standards
- Electronic health records
- EMR systems
- Medical documentation
- Clinical documentation
- Medical records
- Health records
- Clinical office experience
- Patient Microsoft PowerPoint
- Medical Scheduling
- Patient billing processes
- Laboratory tests
- Lab skills
- Specimen collection / processing
- Specimen processing
- Vital signs
- Anatomy and physiology
- Clinical nutrition knowledge
- Sanitation
- Food safety
- Food handling
- Food service
- Culinary Experience
- Restaurant management experience
- Clinic
- Food production
- Banquet Experience
- Restaurant management
- Food service management
- Store management
- Shift management
- Cash management
- Inventory control
- Word processing
- Sales
- Profit & loss
- Forecasting
- Business development
- Recruiting
- Staff training
- Mentoring
- Supervising experience
- Time organization
- Communication
- Attention to detail
- Analytical thinking
- Dispute resolution
- Conflict resolution
- Coaching
- Team building
- Team leadership
- Leadership
- Management
- Office experience
- Computer skills
- Microsoft Excel
- Scheduling
- Microsoft Word
- Food service
- Computer literacy
- POS
- EMR Systems
- Labor law knowledge
- Knowledge sharing
- Experience Administering Injections
- Hospitality
- Senior care
- Clinic
- Front desk
- Health regulations compliance
- Procedure assistance
- Examination preparation
- Patient care planning
- Immunization administration
- Document review
- Laboratory tests
- Triage
- Staff training
- Organizational skills
- Communication skills
- Food industry
- Customer service
- Cooking
- Kitchen experience
- Communication
- Shift management
- Cash Handling
- Client relations
- Marketing
- Hospitality
- Hotel experience
- Examination preparation
- Medical supply inventory
- Immunization administration
- Anatomy and physiology
- HIPAA compliance
Certification
- Situational Leadership certification, Present
- Food Handler Certification
- CPR Certification
- ServSafe
- CCMA Certification, 03/01/23 to 03/01/27
- AED Certification
- Driver's License
- TABC Certified
- Food Safety Certification
- Certified Medical Assistant
- First Aid Certification
- BLS Certification
Personal Information
- Willing To Relocate
- Authorized To Work: US for any employer
Timeline
Certified Clinical Medical Assistant (CCMA) Preceptor
Texas Health Physicians Group
12.2022 - Current
General Manager
Chipotle Mexican Grill
10.2020 - 12.2022
Assistant Manager
Soulman's Bar-B-Que
02.2018 - 09.2020
Food Cost Specialist Manager
Panera Bread
06.2015 - 02.2018
Prep Cook/Lead Trainer
Pappasito's Cantina
07.2010 - 06.2015
CCMA - Health Care Management
Dallas College
High School Diploma -
Continental Academy
NCT Certification - Radiology
The X-Ray Academy