Monica Gregory Wiggins
Calhoun,GA
Summary
Certified Clinical Medical Assistant experienced in multi-specialty healthcare operations and office management. Improved patient care and service delivery through effective leadership and training of clinical staff. Focused on leveraging organizational skills and clinical knowledge to enhance patient experiences and support healthcare teams.
Overview
11
11
years of professional experience
Work History
Certified Clinical Medical Assistant
Alpha Wellness Lab
Calhoun, GA
12.2025 - Current
- Assisted healthcare providers in delivering quality patient care and support.
- Coordinated patient scheduling and appointments to optimize provider time and enhance patient flow.
- Collected and documented patient medical histories accurately.
- Prepared examination rooms and ensured cleanliness and organization.
- Administered medications and conducted basic lab tests, ensuring patient safety and adherence to protocols.
- Maintained medical records in compliance with privacy regulations.
- Performed patient intake, including taking vital signs and medical histories.
- Guided patients to exam rooms, addressed inquiries, and prepared them for examinations by explaining procedures.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patient examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Replaced dressings on wounds to promote healing and prevent infection. on wounds to prevent infection and check for healing.
Site Supervisor
Prestige Medical Group
Rome, GA
03.2025 - 12.2025
- Supervised daily operations of medical facilities to ensure compliance with health regulations.
- Coordinated staff schedules and assignments to optimize workflow efficiency.
- Conducted training sessions for new employees on safety protocols and operational procedures.
Front Office Supervisor
Hamilton Health Calhoun
Calhoun, USA
01.2022 - 03.2025
- Supervised and managed office staff across multiple healthcare locations, ensuring optimal coverage for clerical and clinical roles.
- Supervise and manage office staff across multiple healthcare locations to ensure proper coverage for clerical and clinical roles.
- Coordinated patient scheduling and managed appointment flow for optimal efficiency.
- Build and manage provider schedules in EPIC, ensuring full appointment slots and seamless provider onboarding.
- Train new employees on office procedures and customer service protocols.
- Approve employee time off, track attendance in Paycom, and ensure payroll is accurate each pay period.
- Coordinate interviews, assist with the hiring process, and conduct 30- and 90-day performance reviews for new hires.
- Provided backup support across departments to ensure smooth office operations.
- Maintain accurate records using Excel to track provider and employee time.
- Trained new employees on office procedures and customer service protocols, promoting consistency and quality in patient interactions.
- Address patient concerns promptly to enhance overall clinic experience.
- Implement front desk procedures to streamline check-in and check-out processes.
- Handle customer complaints in a professional manner.
- Coordinate with other departments to ensure smooth operations.
- Conduct regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters.
- Ensure proper customer service standards were met.
- Manage inventory levels of supplies, equipment, and services used by the front office team.
- Respond promptly to inquiries from guests or potential customers via phone or email.
- Perform miscellaneous job-related duties as assigned by management personnel.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Completed employee evaluations and created plans to reward or enhance performance.
Front Office Supervisor
Hamilton Physician Group - Gastroenterology
Calhoun, USA
01.2022 - 12.2022
- Supervised front office operations and coordinated provider schedules to optimize appointment availability.
- Onboarded new physicians and built schedules.
- Managed EMR systems, including Athena, and supported EPIC implementation team in system integration.
- Handled daily deposits, referrals, and authorizations.
- Communicated with providers regarding urgent patient needs and handled phone/email inquiries.
- Supported front office operations, including copay collection, appointment scheduling, and check-in/check-out tasks.
Practice Manager
Harbin Clinic - Endocrinology
Calhoun, USA
01.2022 - 12.2022
- Managed patient check-in/check-out, insurance verification, and billing in Athena EMR.
- Coordinated and scheduled diagnostic procedures including ultrasounds and Dexa Scans.
- Managed incoming referrals, authorizations, and insurance precertifications to streamline patient access to care.
- Coordinated timely payment of office bills and purchase orders for supplies and medications, ensuring operational continuity.
- Maintained employee payroll accuracy and processed time for approval.
- Delivered administrative support to enhance practice operations and maintain workflow efficiency.
Customer Service Representative
Griffin Medical Services
Calhoun, USA
01.2021 - 12.2022
- Answered multi-line phone calls, resolving customer inquiries and issues efficiently.
- Verified insurance coverage, processed CMN reports, and obtained prior authorizations.
- Processed copays and deductibles while assisting with purchase orders to ensure accurate transactions.
Office Assistant
Floyd Urgent Care
Calhoun, USA
01.2021 - 12.2021
- Managed check-in/check-out processes, entered patient demographics, and verified insurance information to ensure accurate patient records.
- Collected copays and managed phone calls while assisting in training new staff to enhance team efficiency.
- Managed patient scheduling and appointment confirmations efficiently.
- Organized medical records and maintained confidentiality standards.
- Assisted healthcare providers with administrative tasks as needed.
Medical Receptionist and Referral Coordinator
Pulmonary and Sleep Medicine
Calhoun, USA
01.2016 - 12.2021
- Coordinated patient scheduling, insurance billing, and referrals, ensuring accurate verification, pre-certifications, and authorizations.
- Completed training on Athena, Greenway, and Medisoft EMR systems to support healthcare operations.
- Supported nurses with vitals and delivered high-quality customer service to patients and providers.
Education
Certified Clinical Medical Assistant (CCMA) -
Atlanta Medical Assistant School
Atlantic StationSkills
- Patient care
- Patient care coordination
- Patient intake process
- Patient assessment
- Vital signs
- Vital signs measurement
- Vital sign monitoring
- Venipuncture
- Venipuncture expertise
- Phlebotomy techniques
- Phlebotomy
- Injections
- Immunization administration
- Medication administration
- Ear lavage
- Vision screening
- Urinalysis
- Specimen collection
- Specimens collection and processing
- Laboratory procedures
- Medical procedure assistance
- EKG monitoring
- Medical terminology
- Clinical terminology
- Documentation accuracy
- Healthcare compliance
- Direct care
- Communication
- Interpersonal communication
- Patient relationship management
- Patient satisfaction
- Patient follow-up
- Team collaboration
- Team leadership
- Staff training
- Operational efficiency
- Time management
- Adaptable and flexible
- Financial reporting
- Financial accuracy
- Payroll administration
- Inventory management
- Supply ordering
- Medical supply inventory
- Medical office procedures
- Appointment setting
- Patient scheduling
- Healthcare software usage
- Diverse EMR systems
- EMR systems expertise
- EHR management
- EPIC charting
- Clinical documentation
- Electronic medical records
- Prior authorizations
- Insurance verification
- Medical billing
- Needs assessments
- Medical history intake
- Medical history recording
- Physician support
- Sterilization
- Medical equipment upkeep
- HIPAA compliance
- Proficient in Microsoft Excel
- Paycom
- Clinical applications
- Phlebotomy
- Medical terminologies
- Electronic medical records
- Electrodes placement
- Clinical support
- Patient follow-up
- EMR / EHR
Timeline
Certified Clinical Medical Assistant
Alpha Wellness Lab
12.2025 - Current
Site Supervisor
Prestige Medical Group
03.2025 - 12.2025
Front Office Supervisor
Hamilton Health Calhoun
01.2022 - 03.2025
Front Office Supervisor
Hamilton Physician Group - Gastroenterology
01.2022 - 12.2022
Practice Manager
Harbin Clinic - Endocrinology
01.2022 - 12.2022
Customer Service Representative
Griffin Medical Services
01.2021 - 12.2022
Office Assistant
Floyd Urgent Care
01.2021 - 12.2021
Medical Receptionist and Referral Coordinator
Pulmonary and Sleep Medicine
01.2016 - 12.2021
Certified Clinical Medical Assistant (CCMA) -
Atlanta Medical Assistant School