Crystal Underhill
HealthCare
Liberty,MO
Summary
Dynamic and compassionate healthcare professional with a proven track record , excelling in emergency response and patient care. Demonstrates exceptional skills in vital signs monitoring and emotional support, enhancing patient satisfaction. Known for improving ER efficiency and patient flow, showcasing strong multitasking and critical thinking abilities.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Experienced with patient care and clinical procedures, delivering essential support in medical settings. Utilizes phlebotomy and EKG skills to enhance patient experience and efficiency. Strong understanding of medical terminology and healthcare protocols, ensuring high standards of care and compliance.
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
House Calls KC
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Prepared lab specimens for diagnostic evaluation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
CNA
Excelsior Springs Hospice and Home Health
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Emergency Room Technician
North Kansas City Hospital
11.2017 - 12.2022
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
Emergency Room Technician
Childrens Mercy Urgent Care
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
Education
CCMA
ED2GO/ Park University
Kansas City, MO01-2023
CNA
MEDs
Independence, MO09-2020
PCT
Meds
Independence, MO05-2018
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Wound care
- Problem-solving
- Multitasking and organization
- Critical thinking
- Active listening
- Flexibility and adaptability
- Toileting assistance
- Infection control practices
- Patient hygiene assistance
- Reliable team player
- Recording vital signs
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Medical history recording
- Phlebotomy techniques
- Specimens collection and processing
- Patient scheduling
- EKG monitoring
- Insurance verification
- CPR
- EMR / EHR
- First aid
- Phlebotomy
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
English
Timeline
Certified Clinical Medical Assistant
House Calls KC
11.2023 - Current
Emergency Room Technician
North Kansas City Hospital
11.2017 - 12.2022
- Basic Life Support (BLS) Certification - American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
CNA
Excelsior Springs Hospice and Home Health
Emergency Room Technician
Childrens Mercy Urgent Care
CCMA
ED2GO/ Park University
CNA
MEDs
PCT
Meds
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Healthcare benefitsPaid time offPaid sick leave401k matchCareer advancementWork-life balanceSoftware
Cerner
Tebra
Epic
Microsoft
Parachute
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Furthering my education and career
Taking care of others
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