Kimmy Street
Lakeland
Summary
Certified Clinical Medical Assistant and Phlebotomist with hands-on experience in patient care, clinical procedures, customer service and care coordination. Skilled in patient intake, phlebotomy, EHR documentation, and supporting providers in fast-paced healthcare environments. Known for delivering compassionate, patient-centered care while maintaining compliance with HIPAA, OSHA, and safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Marathon Health
Lakeland, FL
12.2024 - Current
- Perform patient intake, including vital signs, medical history, and documentation
- Administer injections and immunizations and assist providers with exams and procedures
- Conduct phlebotomy, specimen collection, labeling, and lab coordination following safety protocols
- Manage front desk operations including scheduling, patient check-in/out, and phone communication
- Maintain accurate EHR documentation while ensuring HIPAA compliance
- Support clinic workflow through teamwork, supply management, and patient education
- Deliver high-quality, patient-centered care in a clinical setting
Remote Patient Care Coordinator
United Health Group
Lakeland, FL
08.2022 - 10.2024
- Coordinated care for patients enrolled in population health and value-based programs
- Conducted outreach calls to assess needs and address gaps in care
- Assisted patients with appointment scheduling, referrals, and care navigation
- Collaborated with providers, nurses, and care teams to ensure continuity of care
- Documented all patient interactions in electronic health records
- Maintained HIPAA compliance while meeting productivity and quality metrics
- Provided compassionate, patient-focused support in a remote environment
Customer Service Representative
GC Services
Lakeland, FL
02.2019 - 03.2022
- Handled inbound and outbound calls in a high-volume call center
- Assisted customers with account inquiries, payments, and issue resolution
- Maintained detailed and accurate documentation of all interactions
- Met performance metrics for call quality, compliance, and productivity
- De-escalated challenging situations with professionalism and empathy
Cashier/ Customer Service Representative
Walmart
Lakeland, FL
05.2017 - 02.2019
- Delivered fast, accurate, and friendly customer service in a busy retail environment
- Processed transactions, returns, and exchanges efficiently
- Assisted customers with inquiries and resolved concerns
- Maintained organized work areas and followed safety and loss-prevention procedures
- Collaborated with team members to ensure smooth store operations
Education
Certificate -
Pinellas County Job Corps
St. Petersburg, FL08-2022
High School Diploma -
Lakeland Senior High
Lakeland, FL05-2019
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Medical Assisting
- Phlebotomy & Specimen Collection
- Patient Intake & Vital Signs
- Clinical Assisting Skills
- Patient Communication & Comfort
- Professionalism & Empathy
- Infection Control & Safety Protocols
- Attention to Detail
- EHR Proficiency
- Team Collaboration
- Data Entry
- Care Coordination & Navigation
- Electronic Health Record (EHR) Proficiency
- Time Management
- Problem‑Solving & Critical Thinking
- Customer Empathy & De‑escalation
- Time Management & Multitasking
- Attention to Detail & Documentation
Certification
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomy Technician
- CEHRS - Certified Electronic Health Record Specialist
- BLS- Certified in Basic Life Support
Timeline
Certified Clinical Medical Assistant
Marathon Health
12.2024 - Current
Remote Patient Care Coordinator
United Health Group
08.2022 - 10.2024
Customer Service Representative
GC Services
02.2019 - 03.2022
Cashier/ Customer Service Representative
Walmart
05.2017 - 02.2019
Certificate -
Pinellas County Job Corps
High School Diploma -
Lakeland Senior High