Syrena Thompson
Columbus,OH
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Certified Clinical Medical Assistant
OSU Physicians
Westerville, OH
07.2024 - Current
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
Hem/Oncology Registrar
BayCare Health System - St. Anthony's Hospital
St. Petersburg, FL
01.2024 - 04.2024
- Coordinated with faculty to ensure course availability and scheduling.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Collected, evaluated and stored documents securely in permanent records.
Transportation Security Officer
Department of Homeland Security
Columbus, OH
01.2021 - 09.2022
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Documented incidents involving passengers in accordance with agency protocols.
- Maintained knowledge of current aviation security standards and best practices.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Participated in regular drills designed to test preparedness levels for potential threats.
Medical Biller/Collector
Robert Half/Office Team
Clearwater, FL
07.2016 - 05.2018
- Obtain authorizations for patients DME, Obtain retro authorizations for billing purposes, Make use of ticket system to complete work in orderly time, Update patient data while advocating on their behalf towards insurance companies
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Completed and submitted appeals for denied claims.
Home Health Caregiver
Helping Hands Home Health Care
St. Petersburg, FL
12.2014 - 05.2016
- Improved patient outlook and daily living through compassionate care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Responded promptly to emergency situations involving clients.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Monitored vital signs such as blood pressure and temperature.
Home Health Aide
Home Helpers
Tampa, FL
02.2011 - 10.2014
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Education
Medical Assistant -
Stepful
Columbus, OH04-2024
Medical Billing and Coding -
Pinellas Technical Education Center
08.2014
Emergency Medical Services -
Pinellas County Job Corps
11.2012
STNA
Pinellas County Job Corps
St. Petersburg, FL06-2011
Standard High School Diploma -
Boca Ciega High School
06.2010
General A.S -
Saint Petersburg college
Skills
- Hazardous Items Understanding
- Team Development
- Customer Service and Assistance
- Incident Reporting
- Data Management
- Recordkeeping
- Reliable and Trustworthy
- Problem Solving
- Medical Terminology Knowledge
- Quality Assurance
- Understands Medical Procedures
- Inquiry Handling
- Claims Processing
- HIPAA Compliance Certification
- Billing and Collection Procedures
- Medical Transcription
- Clerical Support
- Medical Billing
- Claim Review
- Insurance Claims
- Medical Coding Understanding
- Medical Terminology
- CMS-1500 Billing Forms
- Billing Codes
- ICD-10 Coding
- HIPAA Compliance
- Patient transportation
- Care plan assessment
- Medication Administration
- Patient Care
- Ambulation Assistance
- Medical Charting
- Vital signs monitoring
- First aid and safety
Timeline
Certified Clinical Medical Assistant
OSU Physicians
07.2024 - Current
Hem/Oncology Registrar
BayCare Health System - St. Anthony's Hospital
01.2024 - 04.2024
Transportation Security Officer
Department of Homeland Security
01.2021 - 09.2022
Medical Biller/Collector
Robert Half/Office Team
07.2016 - 05.2018
Home Health Caregiver
Helping Hands Home Health Care
12.2014 - 05.2016
Home Health Aide
Home Helpers
02.2011 - 10.2014
Medical Assistant -
Stepful
Medical Billing and Coding -
Pinellas Technical Education Center
Emergency Medical Services -
Pinellas County Job Corps
STNA
Pinellas County Job Corps
Standard High School Diploma -
Boca Ciega High School
General A.S -
Saint Petersburg college
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