Syrena Thompson
St. Petersburg,FL
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
15
15
years of professional experience
10075
10075
years of post-secondary education
Work History
Medical Assistant
Women’s Care OBGYN
Saint Petersburg, FL
08.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Scheduled patient appointments and managed front desk operations.
- Collected and documented patient medical histories accurately.
- Prepared examination rooms and ensured proper medical supplies availability.
- Administered medications and vaccinations as directed by healthcare providers.
- Maintained patient records in compliance with privacy regulations and standards.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Certified Clinical Medical Assistant
OSU Physicians
Westerville, OH
07.2024 - Current
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
Hem/Oncology Registrar
BayCare Health System - St. Anthony's Hospital
St. Petersburg, FL
01.2024 - 04.2024
- Coordinated with faculty to ensure course availability and scheduling.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Collected, evaluated and stored documents securely in permanent records.
Medical Biller/Collector
Robert Half/Office Team
Clearwater, FL
06.2016 - 05.2018
- Obtain authorizations for patients DME, Obtain retro authorizations for billing purposes, Make use of ticket system to complete work in orderly time, Update patient data while advocating on their behalf towards insurance companies
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Completed and submitted appeals for denied claims.
Home Health Caregiver
Helping Hands Home Health Care
St. Petersburg, FL
12.2014 - 05.2016
- Improved patient outlook and daily living through compassionate care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Responded promptly to emergency situations involving clients.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Monitored vital signs such as blood pressure and temperature.
Home Health Aide
Home Helpers
Tampa, FL
02.2011 - 10.2014
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Education
Medical Assistant -
Stepful
Columbus, OHMedical Billing and Coding -
Pinellas Technical Education Center
St. Petersburg, FLEmergency Medical Services -
Pinellas County Job Corps
St. Petersburg, FLSTNA
Pinellas County Job Corps
St. Petersburg, FLStandard High School Diploma -
Boca Ciega High School
Gulfport, FLGeneral A.S -
Saint Petersburg college
Saint Petersburg, FLSkills
- Hazardous Items Understanding
- Team Development
- Customer Service and Assistance
- Incident Reporting
- Data Management
- Recordkeeping
- Reliable and Trustworthy
- Problem Solving
- Medical Terminology Knowledge
- Quality Assurance
- Understands Medical Procedures
- Inquiry Handling
- Claims Processing
- HIPAA Compliance Certification
- Billing and Collection Procedures
- Medical Transcription
- Clerical Support
- Medical Billing
- Claim Review
- Insurance Claims
- Medical Coding Understanding
- Medical Terminology
- CMS-1500 Billing Forms
- Billing Codes
- ICD-10 Coding
- HIPAA Compliance
- Patient transportation
- Care plan assessment
- Medication Administration
- Patient Care
- Ambulation Assistance
- Medical Charting
- Vital signs monitoring
- First aid and safety
- Medication administration
- Vital signs measurement
- Patient care
- Health information management
- Laboratory specimen collection
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- EKG administration
- Medical terminologies
- Vital signs and examinations
- Calm and level-headed under duress
- Phlebotomy techniques
Education and Training
other
Timeline
Medical Assistant
Women’s Care OBGYN
08.2025 - Current
Certified Clinical Medical Assistant
OSU Physicians
07.2024 - Current
Hem/Oncology Registrar
BayCare Health System - St. Anthony's Hospital
01.2024 - 04.2024
Medical Biller/Collector
Robert Half/Office Team
06.2016 - 05.2018
Home Health Caregiver
Helping Hands Home Health Care
12.2014 - 05.2016
Home Health Aide
Home Helpers
02.2011 - 10.2014
Medical Assistant -
Stepful
Medical Billing and Coding -
Pinellas Technical Education Center
Emergency Medical Services -
Pinellas County Job Corps
STNA
Pinellas County Job Corps
Standard High School Diploma -
Boca Ciega High School
General A.S -
Saint Petersburg college