Crystal Hawthorne
Bentonia,MS
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Cosmetologist
Lynn's Place
03.2009 - Current
- Enhanced client satisfaction by providing personalized consultations and recommending suitable products.
- Increased salon revenue by offering innovative services, including specialized hair treatments and makeup applications.
- Mentored junior cosmetologists, imparting valuable technical skills and fostering a positive work environment.
- Established loyal clientele through exceptional customer service and follow-up communication.
Bank Teller
Renasant Bank
04.2015 - 03.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Front Desk Receptionist
Custom Tailoring By Al
11.2011 - 12.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Customer Service Representative
Stewart & Services
10.2008 - 11.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
CMS
Loomis
10.2005 - 09.2008
- Serve as a key holder to the department.
- Process large deposits in a timely manner and maintain daily inventory counts of cash for several large banks.
- Process the money for federal reserve, pack the money for the ATM, process ATM deposits and work the coin machine.
- Answer the phones and take messages/transfer calls.
- Research deposit errors and correct.
Education
Cosmetology
Magnolia Cosmetology
JacksonHigh School Diploma -
Yazoo County High School
Yazoo City, MS05.1996
Skills
- Special Event Styling
- Precision Hair Styling
- Time Management Abilities
- Professional Makeup Application
- Knowledge of Hair Products
- Sanitation and Sterilization
- Expert Smoothing Treatments
- Strong Communication Skills
- Thorough Client Consultations
- Advanced Haircutting Techniques
- Continuing Education Commitment
- Hair and Scalp Treatments
- Customized Hair Consultations
- Men's Grooming Expertise
- Appointment Scheduling
- Styling Suggestions
- Shampooing and Conditioning
- Tool, Equipment, and Surface Sanitizing
- Hair Cutting and Trimming
- Cuts for Women
- Product Knowledge
Certification
Cosmetology License
Timeline
Bank Teller
Renasant Bank
04.2015 - 03.2016
Front Desk Receptionist
Custom Tailoring By Al
11.2011 - 12.2012
Senior Cosmetologist
Lynn's Place
03.2009 - Current
Customer Service Representative
Stewart & Services
10.2008 - 11.2011
CMS
Loomis
10.2005 - 09.2008
Cosmetology
Magnolia Cosmetology
High School Diploma -
Yazoo County High School
Cosmetology License