Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Hawthorne

Bentonia,MS

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Cosmetologist

Lynn's Place
03.2009 - Current
  • Enhanced client satisfaction by providing personalized consultations and recommending suitable products.
  • Increased salon revenue by offering innovative services, including specialized hair treatments and makeup applications.
  • Mentored junior cosmetologists, imparting valuable technical skills and fostering a positive work environment.
  • Established loyal clientele through exceptional customer service and follow-up communication.

Bank Teller

Renasant Bank
04.2015 - 03.2016
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Front Desk Receptionist

Custom Tailoring By Al
11.2011 - 12.2012
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Customer Service Representative

Stewart & Services
10.2008 - 11.2011
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

CMS

Loomis
10.2005 - 09.2008
  • Serve as a key holder to the department.
  • Process large deposits in a timely manner and maintain daily inventory counts of cash for several large banks.
  • Process the money for federal reserve, pack the money for the ATM, process ATM deposits and work the coin machine.
  • Answer the phones and take messages/transfer calls.
  • Research deposit errors and correct.

Education

Cosmetology

Magnolia Cosmetology
Jackson

High School Diploma -

Yazoo County High School
Yazoo City, MS
05.1996

Skills

  • Special Event Styling
  • Precision Hair Styling
  • Time Management Abilities
  • Professional Makeup Application
  • Knowledge of Hair Products
  • Sanitation and Sterilization
  • Expert Smoothing Treatments
  • Strong Communication Skills
  • Thorough Client Consultations
  • Advanced Haircutting Techniques
  • Continuing Education Commitment
  • Hair and Scalp Treatments
  • Customized Hair Consultations
  • Men's Grooming Expertise
  • Appointment Scheduling
  • Styling Suggestions
  • Shampooing and Conditioning
  • Tool, Equipment, and Surface Sanitizing
  • Hair Cutting and Trimming
  • Cuts for Women
  • Product Knowledge

Certification

Cosmetology License

Timeline

Bank Teller

Renasant Bank
04.2015 - 03.2016

Front Desk Receptionist

Custom Tailoring By Al
11.2011 - 12.2012

Senior Cosmetologist

Lynn's Place
03.2009 - Current

Customer Service Representative

Stewart & Services
10.2008 - 11.2011

CMS

Loomis
10.2005 - 09.2008

Cosmetology

Magnolia Cosmetology

High School Diploma -

Yazoo County High School

Cosmetology License

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Crystal Hawthorne