Crystal Haynes
Customer Service Representative
Austin,TX
Summary
Enthusiastic Senior Customer Service Representative with more than 20 years of customer service and order management experience. Adds value to business by providing outstanding customer service, engaging customers and building relationships. Willing to relocate: Anywhere
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
1
1
Language
9
9
years of professional experience
Work History
Remote Customer Service Representative
RemX Specialty Staffing
Phoenix, AZ
11.2025 - 01.2026
- I worked as an on-call Employee. Worked as a Customer Service Specialist for McKesson Pharmaceuticals
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Collaborated with team members to streamline processes and enhance service delivery.
- Managed over 50 calls per day
Sr. Customer Service Representative
UnitedHealth Group
Jacksonville, FL
11.2021 - 02.2025
- Worked for Optum Services as Web support and Pharmacy customer service.
- Remote
- Resolved complex customer inquiries and escalated issues to ensure timely resolutions.
- Mentored new team members on customer service protocols and best practices.
- Implemented process improvements that enhanced service efficiency and reduced response times.
- Managed over 60 customer calls per day
Domestic Engineer
Homemaker Self
Fort Worth, TX
01.2018 - 11.2021
- Managed household budgets to ensure financial stability and resource allocation.
- Organized schedules and activities to optimize family time and individual commitments.
- Developed efficient meal planning strategies to reduce food waste and save costs.
- Coordinated home maintenance projects, ensuring timely completion and quality standards.
- Mentored family members in life skills, promoting independence and responsibility.
- Decreased debt about 20% by budget planning
Residential Counselor
MHMR
Fort Worth, TX
10.2016 - 01.2018
- Facilitated daily living skills training for residents, promoting independence and personal growth.
- Implemented behavior intervention plans to address individual resident needs and improve outcomes.
- Collaborated with multidisciplinary teams to develop tailored treatment plans for diverse populations.
- Conducted regular assessments to monitor resident progress and adjust strategies as necessary.
- Increased patients quality of life 100%
Education
Associate of Arts - Business Administration And Management
Strayer University-District of Columbia
Irving, TX11.2022
Skills
- Computer operation
- Phone etiquette
- Attention to detail
- Microsoft Office
- Customer service
- English
- Communication skills
- Typing
- Data entry
- Customer support
- Active listening
- Critical thinking
- Customer relations
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Received incentive bonuses for over exceeding expectations.
Additional Information
Authorized to work in the US for any employer
Personal Information
- Title: Customer Service Professional
- Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Representative
RemX Specialty Staffing
11.2025 - 01.2026
Sr. Customer Service Representative
UnitedHealth Group
11.2021 - 02.2025
Domestic Engineer
Homemaker Self
01.2018 - 11.2021
Residential Counselor
MHMR
10.2016 - 01.2018
Associate of Arts - Business Administration And Management
Strayer University-District of Columbia