Summary
Overview
Work History
Education
Skills
SoftwareEngineer
Crystal Heath

Crystal Heath

Laurel Hill,NC

Summary

Detail-oriented and computer literate professional seeking an opportunity to excel within a company. With a friendly and professional demeanor, brings strong time management skills to ensure efficient task completion. Committed to delivering high-quality work, eager to contribute attention to detail and technical proficiency to drive success in a dynamic work environment.

Overview

8
8
years of professional experience

Work History

AI Data Annotator

Outlier
01.2024 - Current
  • Managed and organized documents for data entry tasks.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Updated and maintained customer information, documents and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Followed data entry protocols, rules and regulations.
  • Analyzed current data records to provide detailed reports.
  • Developed and implemented data entry operations.
  • Compared transcribed data with source document to detect and correct errors.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

E-Commerce Manager

Smart Buy Now Shop
04.2022 - 07.2024
  • Choose winning products, write descriptions, SEO and product advertising.
  • Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
  • Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
  • Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
  • Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.

Machine Operator/Assembler

Perdue Farms, Inc.
04.2022 - 12.2023
  • Set up production line and observe to make sure everything runs correctly by putting in the right program in the Computer.
  • Operated computer and equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
  • Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.
  • Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.

Customer Service Manager

Burkes Outlet Bealls
02.2017 - 10.2021


  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Kept accurate records to document customer service actions and discussions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor Of Science In Information Technology - Concentration in Information Assurance & Security

American InterContinental University-Online
Arizona City, AZ

Bachelor Of Computer Science - Cybersecurity Engineering

Colorado Technical University-Online
Colorado Springs, CO
12.2023

Skills

  • Computer Literacy
  • Attention to detail
  • Customer service
  • E-Commerce
  • Search Engine Optimization (SEO)
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Reliability
  • Organizational Skills
  • Effective Communication
  • Adaptability and Flexibility
  • Microsoft Excel
  • Microsoft Office
  • Data Entry
  • Task Prioritization
  • Maintains confidentiality
  • Time management abilities
  • Spreadsheet Management
  • Database Management
Crystal Heath