Crystal Hines
Richmond,Virginia
Summary
Throughout the start of my healthcare career I have built many relationships with community partners for sustainability and growth within the market place. As a prior CNA, DME representative and now Community Liaison for private duty and placement assistance my professional career has been over 18 years in the healthcare industry.
Overview
19
19
years of professional experience
Work History
Account Executive
Trinity Hospice
Midlothian, VA
06.2022 - 02.2024
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Attended networking events to build relationships with potential customers.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Attended various networking events to identify sales opportunities and build relationships.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Helped develop marketing materials and ideas to increase referrals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Home Care Specialist
Care Advantage, Inc.
Midlothian, VA
01.2021 - 05.2022
- Provided emotional support to families facing difficult life situations due to illness or disability.
- Assessed client needs for additional home health services or equipment.
- Communicated effectively with other healthcare professionals regarding client care plans.
- Instructed clients on proper use of durable medical equipment like walkers or wheelchairs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Community Liaison
Amada Senior Care Richmond
Richmond
11.2016 - 12.2020
- Demonstrate commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance
- Establish contracts with different ALF's, IL's and SNF's
Community Relations
Rosewood Village- Greenbrier Charlottesville
Charlottesville, Virginia
10.2013 - 11.2016
- Develop and maintain relationships to advice referrals
- Tour clients and families to assist them in finding suitable living arrangements
- Manage multiple tasks and prioritize accordingly
- Coordinate on-site assessments
- Daily follow-up on all active and pending inquires.
DME Representative
Global Medical Richmond
Richmond
09.2011 - 09.2013
- Insurance Verification
- Coordinate deliveries of equipment
- Coordinate pick up of equipment
- Manage multiple hospice accounts.
DME Representative
Capital Medical Supply Richmond
Richmond
03.2005 - 09.2011
- Insurance Verification
- Coordinate deliveries of equipment
- Coordinate pick up of equipment
- Manage Multiple Hospice Accounts
- Assistant to ATP
Education
Certified Nursing Assistant -
Hermitage Technical School
12.2002
Diploma -
Thomas Jefferson High School
06.2001
Skills
- Fast Learner Expert
- Ability to Multitask Expert
- Communication Expert
- Customer Service Expert
- Communication Skills Expert
- Effective Time Management Expert
- Ability to Work in a Team Expert
- Lead Development
- Territory Management
- Customer Relations
- Managing Client Relationships
- Customer Relationships
Personal Information
Title: Patient Care Advocate
Timeline
Account Executive
Trinity Hospice
06.2022 - 02.2024
Home Care Specialist
Care Advantage, Inc.
01.2021 - 05.2022
Community Liaison
Amada Senior Care Richmond
11.2016 - 12.2020
Community Relations
Rosewood Village- Greenbrier Charlottesville
10.2013 - 11.2016
DME Representative
Global Medical Richmond
09.2011 - 09.2013
DME Representative
Capital Medical Supply Richmond
03.2005 - 09.2011
Certified Nursing Assistant -
Hermitage Technical School
Diploma -
Thomas Jefferson High School