CRYSTAL HOLLOWAY
Dallas
Summary
I am a diligent and detail-oriented individual who is experienced in offering detailed support. I possess a genuine passion for delivering premium, compassionate care. Organized, focused, and adept at managing multiple responsibilities in a fast-paced environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
New York Life
Customer Solutions III, Life Solutions
01.2023 - Current
- Taking inbound calls to resolve customer concerns
- Processing payments and updating bank accounts
- Deescalating calls and finding the best resolutions
- Provide excellent oral and written feedback when needed
- Deciding the best course of action to take when issues arise
- Remote hybrid
Dispatcher
Allied Universal
09.2017 - 01.2023
- Answer phone lines and assist customers with security concerns
- Assess each customer’s needs, answer questions, and make recommendations
- Update customer account information according to the updated information provided
- Respond immediately to emergencies as promptly as possible
Medical Assistant – Part-time
Premier Pain
07.2021 - 04.2022
- Patient screening, and vitals
- Checking patients into the clinic
- Insurance verification claims
- Manage medical supplies
- Removing IV after procedures
- Changing the patient's bed
Technical Support
Monitronics
06.2015 - 08.2017
- Provide exceptional service and written communication
- Send service tickets when needed
- Assist with setting up security systems and inputting codes and passwords
- Deescalate upset customers and resolve matters to retain customer happiness
Customer Service Representative
Charlotte Russe
05.2012 - 05.2015
- Greeted customers in a friendly and timely manner
- Recommend, select, and obtain merchandise based on customer needs and desires
- Managed the Accessories department and maintained jewelry fixtures and clothing displays
Education
Bachelor Of Arts - Psychology
University of Phoenix
Tempe, AZMA Certificate - undefined
Concorde Career College
Dallas, TX06.2021
Skills
- Strategic Planning
- Team Leadership
- Strong communication
- Self - Motivated
- Strong interpersonal skills
- Experienced in IT Tech Support
- Strong knowledge of Excel and PowerPoint
- Strong skills in Microsoft Office
- Problem solving skills
- Patient scheduling and rooming
- Prepare patient for exams, procedures, and treatments
- Medical supplies management
Certification
- National Association of Healthcare Professionals (NAHP) Nationally Registered Certified Medical Assistant (NRCMA) 06/21
- American Heart Association CPR/BLS 12/2021
Timeline
New York Life
Customer Solutions III, Life Solutions
01.2023 - Current
Medical Assistant – Part-time
Premier Pain
07.2021 - 04.2022
Dispatcher
Allied Universal
09.2017 - 01.2023
Technical Support
Monitronics
06.2015 - 08.2017
Customer Service Representative
Charlotte Russe
05.2012 - 05.2015
MA Certificate - undefined
Concorde Career College
Bachelor Of Arts - Psychology
University of Phoenix
Similar Profiles
Drew LawrenceDrew Lawrence
Engineering Technician IV at NVision Solutions, Engineering Tech III Stennis SEngineering Technician IV at NVision Solutions, Engineering Tech III Stennis S
Raymond Narro IIIRaymond Narro III
Painter Laborer at Painting Solutions Inc.-Nick Aguilar IIIPainter Laborer at Painting Solutions Inc.-Nick Aguilar III
David JeromeDavid Jerome
Warehouse Manager at Innovative Technology Solutions IIIWarehouse Manager at Innovative Technology Solutions III