Crystal Hopkins
North Haven
Summary
Compassionate Resident Care Manager recognized for productivity and efficiency in task completion. Possess specialized skills in patient care planning, staff supervision, and regulatory compliance. Excel in communication, empathy, and problem-solving to enhance resident satisfaction and team effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Care Manager
Southern Harbor House
North Haven
05.2025 - Current
- Coordinated resident care plans with healthcare professionals and families.
- Monitored daily activities and health status of residents.
- Assisted in medication management and administration for residents.
- Facilitated communication between residents, families, and medical teams.
- Organized recreational activities to enhance resident engagement and well-being.
- Ensured compliance with state regulations and facility policies for care delivery.
- Evaluated resident needs to adapt care plans effectively and efficiently.
- Initiated emergency response protocols when necessary.
- Facilitated communication between staff members, residents, families, physicians, and other healthcare professionals.
- Reviewed staffing schedules to ensure adequate coverage of shifts.
- Managed patient discharge planning.
- Managed and supervised staff to ensure proper care of residents.
- Coordinated referrals for physical therapy, occupational therapy, speech language pathology services when needed.
- Maintained accurate records of resident progress notes and care plans.
- Assisted with setting patient goals, recommended interventions, and connected patients with available program resources.
- Assisted with meal planning to meet nutritional plans.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
CRMA
Southern Harbor House
North Haven
09.2019 - Current
- Provided guidance and support to junior staff in crisis intervention techniques.
- Provided assistance with activities of daily living such as bathing, grooming, dressing, eating, toileting, transferring and ambulating.
- Facilitated group activities designed to promote physical activity among residents.
- Interacted with families to provide updates on resident status and answer any questions they may have had.
- Performed regular rounds to ensure that residents were safe and comfortable.
- Implemented infection control measures such as handwashing protocols.
Education
Some College (No Degree) - Mental Health And Human Services
University of Maine. Augusta
Augusta, MESkills
- Medication administration
- Effective communication
- Patient care oversight
- Admissions assessments
- Medication management
- Staff leadership
- Training and mentoring
- Train employees
- Decision-making
Certification
- MHRT-C
- CRMA
Timeline
Resident Care Manager
Southern Harbor House
05.2025 - Current
CRMA
Southern Harbor House
09.2019 - Current
Some College (No Degree) - Mental Health And Human Services
University of Maine. Augusta
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