Vincenzo Scoppetto
North Haven
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Carman Helper
Amtrak
02.2025 - Current
- Collaborated with team members to maintain cleanliness and organization within the work area.
- Maintained a safe work environment by adhering to all safety regulations and guidelines during repair procedures.
- Developed a reputation for consistently delivering high-quality workmanship and exceeding client expectations in terms of both timeliness and effectiveness of repairs.
- Maintained cleanliness of passenger areas to enhance customer experience.
- Adapted quickly to changing environments while adhering to safety protocols.
- Performed manual labor and random jobs to help teams accomplish goals.
Courtesy Officer
Evergreen Woods
04.2015 - 07.2025
- Assisted residents with inquiries, providing exceptional customer service and support.
- Monitored community safety and security, responding promptly to incidents and emergencies.
- Led community engagement initiatives to promote safety programs and resident participation in events.
- Assisted residents with various needs, improving overall satisfaction and community relations.
- Developed strong rapport with residents through consistent presence on-site events leading to improved trust among community members.
- Resolved customer complaints to full satisfaction of customer.
- Responded to emergency situations promptly, ensuring the well-being of residents and property staff.
- Provided excellent customer service to both current and prospective residents, contributing to a positive community atmosphere.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Coach Cleaner
Amtrak
02.2022 - 02.2025
- Ensured cleanliness and sanitation of passenger coaches to enhance customer experience.
- Operated cleaning equipment and tools, maintaining safety standards.
- Collaborated with team members to execute efficient cleaning schedules.
- Completed deep-cleaning tasks periodically to maintain the highest level of sanitation within each coach.
- Received consistently positive feedback from passengers for providing exceptional service.
- Reduced maintenance costs through proactive identification of potential issues during routine cleaning activities.
Education
Associate of Science - Psychology
Gateway Community College
New Haven, CT06-2014
High School Diploma -
East Haven High School
East Haven, CT06-2010
Skills
- Customer service
- Problem resolution
- Computer proficiency
- Complaint handling
- POS systems expert
- Customer relations
- Paperwork processing
- Team development
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
Timeline
Carman Helper
Amtrak
02.2025 - Current
Coach Cleaner
Amtrak
02.2022 - 02.2025
Courtesy Officer
Evergreen Woods
04.2015 - 07.2025
Associate of Science - Psychology
Gateway Community College
High School Diploma -
East Haven High School