Crystal Hove
Clifton,CO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with custoners. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Softgood Mamager
Sportsman's Warehouse
Grand Junction
06.2020 - Current
- Trained new employees on company policies and operational procedures.
- Monitored sales trends to adapt strategies for increased engagement.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Softgood associate
Sportsman's Warehouse
Grand Junction, Colorado
05.2018 - 06.2021
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Participated in promotional events to promote store offerings and engage customers.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Conducted inventory checks to ensure accuracy of shelf stock.
Education
Antelope Valley College
Lancaster, CASkills
- Employee training
- Performance management
- Sales analysis
- Inventory management
- Visual merchandising
- Problem solving
- Time management
- Leadership skills
- Salesforce management
- Documentation and reporting
- Sales techniques
- Decision-making
- Customer service
- Shift scheduling
- Marketing
- Project planning
Timeline
Softgood Mamager
Sportsman's Warehouse
06.2020 - Current
Softgood associate
Sportsman's Warehouse
05.2018 - 06.2021
Antelope Valley College