Dipika Patel
Lewisville,TX
Summary
Seasoned Operations Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Mamager
HMS Host
Grapevine, TX
01.2023 - Current
- Overseeing all daily operations of the restaurant
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Manager
Straw Hat Pizza
San Jose, CA
10.2019 - 11.2022
- Delegated work to staff, setting priorities and goals.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Shift Manager
Einstein's Bagels
Dallas, TX
01.2018 - 10.2019
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Coached employees on interactions with customers to drive exceptional service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
General Manager
Provo Travelers Inn
Provo, UT
01.2012 - 12.2018
- Direct operations, overseeing all aspects of the motel
- Increased occupancy from 70% to 83% over the course of my tenure.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Daily credit card terminal auditing and batch closing and cash deposits and additional banking services
- Negotiated contracts with local vendors to increase revenue and better rates on supplies
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associate of Arts -
S.S.V.P.S College of Commerce
06-1997
Skills
- Cash handling
- Customer service
- Schedule Oversight
- Team Development
- Operations Management
- Staff Training and Onboarding
- Inventory Controls
- Hiring and Recruiting
- Schedule Management
Certification
- Food Handler Certification,
- TABC Certification
Additional Information - Technical Skills
MS Word, MS Excel, MS PowerPoint, Adobe Photoshop, MS Office, Quick Book.
Languages
English
Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Shift Mamager
HMS Host
01.2023 - Current
Manager
Straw Hat Pizza
10.2019 - 11.2022
Shift Manager
Einstein's Bagels
01.2018 - 10.2019
General Manager
Provo Travelers Inn
01.2012 - 12.2018
Associate of Arts -
S.S.V.P.S College of Commerce