Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Evans

Houston,TX

Summary

Experienced Shift Leader highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Also very independent and has great leadership skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader/Shift Manager

Chick-fil-A
06.2020 - 08.2023
  • Trained and mentored new employees to maximize team performance.
  • Coached 100% of the crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Helped with financial return and process of counting money

Lifeguard

A-beautiful Pools
05.2020 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Inspected pools and pools areas for adherence to safety protocols.

Education

High School Diploma -

Langham Creek High School
Houston, TX
05.2023

Took 24 College Credits in High School -

Lone Star College System
Houston, TX
05.2023

Skills

  • Verbal and Written Communication
  • Calming Strategies
  • Inventory and Supply Management
  • Guest Relations
  • Operations Management
  • Opening and Closing Procedures
  • Cash Drawer Balancing
  • Staff Motivation and Discipline
  • Guest Satisfaction
  • Shift Work
  • Employee Coaching and Mentoring
  • Strategy Management
  • Customer Experience Management
  • Training Initiatives
  • Staff Training and Onboarding
  • Workflow Optimization
  • Dropping Safe Cash
  • Directing Team Members
  • Cash Handling
  • Handling Customer Complaints
  • Credit Card Transaction Processing
  • Labor and Food Cost Control
  • Mentoring
  • Meeting Production Goals
  • Strength and Conditioning
  • Maintaining Clean Work Areas
  • Coaching and Mentoring
  • Restaurant Operation
  • Food Safety and Sanitation
  • POS Transactions
  • Employee Supervision
  • Disciplinary Action

Certification

  • Food Handler Certification License - June 2020- August 2023
  • First Aid/CPR Certified

Timeline

Shift Leader/Shift Manager

Chick-fil-A
06.2020 - 08.2023

Lifeguard

A-beautiful Pools
05.2020 - 08.2021

High School Diploma -

Langham Creek High School

Took 24 College Credits in High School -

Lone Star College System

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Morgan Evans