Crystal Howard
Cleveland,OH
Summary
Experienced job seeker with exceptional leadership skills and a strong ability to execute instructions accurately. Thrives in team environments, fostering positive relationships with colleagues. Brings an energetic approach to work while remaining highly committed to meeting deadlines and completing tasks promptly. Meticulous attention to detail enables excellence in fast-paced work settings while maintaining efficiency.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Metro Health Hospital
Cleveland, OH
06.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Registered Pharmacy Technician
Rite Aid Pharmacy
Cleveland, OH, US
02.2022 - 06.2024
- I am a registered pharmacy technician and on everyday basis I fill prescriptions, type prescriptions, bill insurances, send over prior authorizations, input and fill deliveries, update inventory and pull expired medications and request medications from our supplier
- Phone calls from patients, other pharmacies and doctors are taken and request are fulfilled
Mail Carrier
United States Post Office
Cleveland, OH
07.2020 - 02.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Sales Associate
Target
Cleveland, OH, US
06.2018 - 07.2020
- My position is to stock merchandise, assist customers and make sure the customers have a clean and safe shopping environment with a great experience to want to return
Retail Sales Merchandiser
Home Depot
Cleveland, OH
08.2015 - 06.2018
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Education
Certificate - Pharmacy technician
Cuyahoga Community College
Cleveland, OH08.2023
High School Diploma - Catholic
Cleveland Central Catholic High School
Cleveland, OH06.2015
Skills
- Microsoft office
- Excel
- Powerpoint
- Scheduling
- Leadership
- Medical terminology
- Patient service
- Medication administration
- NextGen
- Script pro
- Documentation review
- Commitment
- Problem Solving
- Great Communicator
- Dependable
- Trustworthy
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Basic Word Processing Proficiency with Microsoft Word, Proficient, 02/01/19, Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Timeline
Pharmacy Technician
Metro Health Hospital
06.2024 - Current
Registered Pharmacy Technician
Rite Aid Pharmacy
02.2022 - 06.2024
Mail Carrier
United States Post Office
07.2020 - 02.2022
Sales Associate
Target
06.2018 - 07.2020
Retail Sales Merchandiser
Home Depot
08.2015 - 06.2018
Certificate - Pharmacy technician
Cuyahoga Community College
High School Diploma - Catholic
Cleveland Central Catholic High School