CRYSTAL HUMBARGER
Romulus,MI
Summary
Dedicated and versatile professional with a proven track record in the service, logistics, and retail industries. Drawing upon experience as a waitress at Coney Island, a Fleet Driver Manager at Amazon, and a stock associate at Walmart, I bring a unique blend of customer service, operations management, and inventory control skills to the table. Adept at fostering team collaboration, optimizing workflow efficiencies, and ensuring exceptional customer experiences. Seeking to leverage my multifaceted background to contribute effectively to a dynamic organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Supervisor
IVF Michigan
08.2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Order processing, submission, and customer relations
Operations Supervisor
AMAZON- L3
11.2018 - 10.2020
- Managed a team of individual managers responsible for overseeing deliveries from the distribution location for 12 different companies.
- Ensured accurate reporting of items to customers by closely monitoring and verifying orders from each of the 12 companies' managers.
- Coordinated and optimized shipments to various companies by proactively anticipating delivery requirements and expeditiously placing orders to meet demand.
- Evaluated and executed shipment plans, considering destination, routes, and delivery times, to ensure efficient and timely delivery of items.
Overnight Stocker and Receiver
WALMART
04.2018 - 11.2018
- Conducted moderate-to-heavy labor tasks, including loading and unloading truck shipments, to ensure timely and accurate receipt of merchandise.
- Efficiently loaded pallet jacks with merchandise for transportation to the sales floor, contributing to a smooth restocking process.
- Organized and maintained backroom storage areas, ensuring efficient access to products and a clean, organized workspace.
- Played a key role in visual merchandising by constructing displays that showcased products effectively and enhanced the shopping experience for customers.
- Conducted shelf stocking activities, ensuring products were neatly arranged and readily available to customers, contributing to a well-organized store layout.
Waitress Supervisor
Senate Coney Island
01.2008 - 01.2009
- Supervised a team of waitstaff, ensuring smooth front-of-house operations and maintaining a high level of service quality.
- Managed guest interactions, including greeting, seating, and taking orders, to provide a welcoming and enjoyable dining experience.
- Oversaw food and beverage service, ensuring accurate order fulfillment and timely delivery to guests' tables.
- Monitored and maintained restaurant standards, including cleanliness, presentation, and adherence to safety regulations.
- Trained and mentored waitstaff, facilitating their professional growth and ensuring consistency in service excellence.
Education
Hospitality and Business Management
LE CORDON, Until School
2014
High School Diploma -
JOHN ADAMS ONLINE
2009
Skills
- Logistics Management
- Hazmat Handling
- Problem Solving
- Critical Thinking
- Microsoft Office Suite (Intermediate)
- CPR Certification
- Inventory Management
- Customer Service
- Team Collaboration
- Adaptability
- Communication
- Time Management
Certification
CPR Certified
Timeline
Office Supervisor
IVF Michigan
08.2023 - Current
Operations Supervisor
AMAZON- L3
11.2018 - 10.2020
Overnight Stocker and Receiver
WALMART
04.2018 - 11.2018
Waitress Supervisor
Senate Coney Island
01.2008 - 01.2009
Hospitality and Business Management
LE CORDON, Until School
High School Diploma -
JOHN ADAMS ONLINE
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