CRYSTAL INGRAM

Over 25 years of Naval service in the healthcare field leading and managing a diverse staff, in hospitals, clinics, ships and Trauma forward deployed hospital in Afghanistan. Dedicated to training, mentoring, learning, and focusing efforts of a team approach that inspires excellence in the delivery of patient care with outstanding customer service. As senior enlisted led the standup for the infrastructure of two major medical facilities; managed 160k budget, staffing requirements and all administrative support to operate in accordance with Occupational Safety and Health Admission, Joint Commission and Bureau of Medicine and Surgery regulations. U.S. Navy Secret Clearance Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

• Military Legal Justice Senior Officers Certification, 2019 (Legal for military ethics)
• Senior Enlisted Academy (SEA), 2017
• Navy Instructor Training Course 2014
• Executive Medical Department Enlisted Course (EMDEC), 2014
• Command Equal Opportunity Officer 2013
• Sexual Assault Prevention & Response (SAPR) Victim Advocate, 2012

• Clinic Senior Supervisor, 06/2021, Current, Navy Medical Readiness and Training Command JBPHH, Honolulu, HI, Lead/advise 86 military and Civilians in delivery of healthcare at branch clinic Kaneohe Bay., Assign task, evaluate performance, and manage daily health care operations in support of 49K military and family members in delivery of healthcare/administrative and logistical support., Provides administrative support to branch clinics, i.e., records, policy changes, directives, forms, files, and correspondence as it relates to healthcare and personnel development., Provides guidance/counsel to resolve staff conflicts and address patients concerns with services in accordance with Navy Medicine regulation and Defense Health Services., Member of interview panel for open positions and provide selection recommendations of candidates., Manages and assign staff work assignments to support medical clinics., Analyzes patient population, and access to care to ensure alignment of doctor and support staff for five Medical Treatment Facilities., Human Resources Liaison; Manpower Manager; Senior Enlisted Leader for Administration; review and revise personnel awards and job performance evaluations for submission to the senior Medical Officer., Accomplishment Statement: Assisted in the standalone setup for the Branch Clinic Kaneohe Bay, provided data analysis on patient to provider needs, projected budget requirements for future and current projects and ensured all compliance regulations were adhered to. This achievement helped in expanding access to care, patient satisfaction and increased the overall morale of staff.
• Senior Medical Supervisor, 10/2017, 06/2021, 1st Dental Battalion-Camp Pendleton-Dental Center, Camp Pendleton, CA, Senior Enlisted supervisor Director for Administration supervised 60 staff in administrative, operations and logistical support of 372 personnel for 13 Dental Clinics., Served as principal advisor to Commanding Officer on all matters, programs, and policies., Led Navy equal opportunity surveys measuring climate factors associated with fair treatment and equal employment opportunity programs, organizational effectiveness, discrimination and sexual assault prevention and response., Conducted classroom exercises, discussions, lectures, and practical exercises on topics such as leadership; team building; ethics; problem solving; coaching; conflict management; time management., Led, and trained newly reported personnel on all command/organizational required competencies., Ensured all personnel were briefed and aware of legal rights and were treated with dignity and respect., Coordinated Change of Command for Senior Officers and coached junior officers/enlisted on protocol., Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
• Command Senior Enlisted Supervisor, 08/2019, 04/2020, NATO Role 3 Multinational Medical Unit, Afghanistan, Kandahar, Advised Commanding Officer on all personnel/Command matters in support of 9k U.S. personnel. Afghanistan & Coalitions forces; successfully ensured highest level of professional development, morale, welfare, and safety operating in combat zone trauma hospital., Prepared talking points for Commanding Officers to ensure medical information was properly briefed to senior staff and disseminated at appropriate security level., Managed daily operations for emergent flights for transport of patients to the next level of care., Assigned personnel and coordinated honors for fallen and ramp ceremonies., Built strong coalition alliance that improved staff response time during mass causalities, walking blood bank, surgical cases that saved over 68 wounded troops., Created policies and Standard Operating Procedures for recovery of 12 Forward Operating Bases during COVID-19 pandemic.
• Senior Enlisted Supervisor, 09/2014, 10/2017, Navy Environmental Preventive Medicine Unit-7, Andalusia, Rota Spain, Served as Senior Enlisted advisor for 25 staff in support of 67 k beneficiaries and multinational expeditionary units throughout Europe providing specialized Preventive Medicine, Environmental Health and Industrial Hygiene support., Assisted in establishment of unit's administrative, personnel manpower, computer/information technology (IT) network, fiscal, facilities, and security manager/SIPR infrastructure from ground-up for newly established unit. Successfully passing all inspections and positive morale command review., Principal advisor to Officer-in-Charge on all enlisted matters as it pertains to personal/professional development, discipline, and meeting mission requirements., Ensured critical programmatic support to 26 command programs during the establishment of the Unit., Advised Program Managers on weaknesses, vulnerabilities, and programming best practices., Managed schedules, flights and hotel reservations for Senior Officers and reconciled all travel., Coordinated VIP visits, itinerary, lodging and briefings for Command visits., As Plank Owners led command in achieving Retention Excellence Award, Secretary of the Navy Energy Conservation Platinum Award and Europe-Africa and Southwest Asia Regional Safety Award.

April 2024-Current. Kaiser internship as a project manger. Assisting in streamlining onboarding of staff and providing administrative support in preparation of their upcoming The Joint Commission survey.