Crystal J
Lake Worth,FL
Summary
Dynamic bartender and acting manager at Bostons on the Beach, recognized for enhancing customer satisfaction through exceptional service and engaging personality. Proven expertise in beverage preparation and cash handling, while fostering teamwork and training new staff. Developed loyal clientele, significantly boosting repeat business and upselling menu items effectively.
Overview
17
17
years of professional experience
Work History
Bartender, Sever,and Actting Manager
Bostons on the Beach
08.2003 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Guest Sevice and Sever
Golden Corral Buffet and Grill
01.2011 - 05.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
Early Childhood Care And Education
Indian River Community College
Vero Beach, FLVero Beach High
Vero Beach, FL05.1998
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Payment processing
- Cash register operation
- Handling difficult customers
- Memory retention
- Hospitality service expertise
- Alcohol awareness
- Food service
- New hire training
- Beverage preparation
- Inventory
- Food running
- Changing beer kegs
- Ordering bar supplies
- Recipe and menu memorization
- Bar restocking
- Outstanding customer service
- Safe serving practices
- Able to stand number hours
- Cash and credit transactions
- Point of sale systems
- Maintaining a clean bar
- Safe food handling procedures
- Anticipating guest needs
- Fast learner
- Teamwork and professionalism
- Food and beverage service
- Bussing and serving
Timeline
Guest Sevice and Sever
Golden Corral Buffet and Grill
01.2011 - 05.2013
Bartender, Sever,and Actting Manager
Bostons on the Beach
08.2003 - 03.2020
Early Childhood Care And Education
Indian River Community College
Vero Beach High