Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL JIMENEZ

Susanville

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Shift Lead

Walgreens
09.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Retail Merchandiser

Hallmark
04.2022 - 12.2024


  • Implemented strategic product placement to enhance sales efficiency
  • Adapted merchandising strategies to follow seasonal trends
  • Assisted in inventory management for consistent product availability
  • Organized and maintained displays to achieve clean and appealing product layouts.

Seasonal Personal Vehicle Delivery Driver

UPS
11.2021 - 12.2023
  • Managed personal vehicle deliveries with precision, enhancing route efficiency
  • Ensured punctual and accurate deliveries through meticulous attention to detail
  • Embraced challenges in delivery operations
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Team Member

Tractor Supply Co
08.2021 - 05.2022
  • Efficiently managed inventory, boosting store efficiency and customer satisfaction at Tractor Supply Co.
  • Maintained meticulous accuracy in pricing and stocking, ensuring store compliance with company standards.

Fingerprint Operator

Indrasoft
01.2020 - 03.2020
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

Sales Representative

Avon
01.2018 - 01.2019
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Sales Associate

Wal-Mart
04.2013 - 02.2015
  • Provided exceptional customer service to enhance store sales
  • Effectively resolved customer issues to ensure satisfaction
  • Boosted customer retention through problem-solving skills
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Office Assistant

Chicago Title
01.2012 - 01.2012

Office Assistant

City of Susanville Public Works
01.2012 - 01.2012

Education

Work Readiness Program -

Alliance for Workforce Development
11.2012

Customer Service Skills Program - undefined

Alliance for Workforce Development
09.2012

High School - undefined

Diamond Mountain Charter High School
Susanville, CA
05.2012

Skills

  • Data organization
  • Proficient typing skills
  • Strong organizational skills
  • Consistent reliability
  • Goal Setting
  • Open to feedback
  • Deadline management
  • Customer service focus
  • Employee training
  • Conflict resolution
  • Positive attitude

Timeline

Shift Lead

Walgreens
09.2024 - Current

Retail Merchandiser

Hallmark
04.2022 - 12.2024

Seasonal Personal Vehicle Delivery Driver

UPS
11.2021 - 12.2023

Team Member

Tractor Supply Co
08.2021 - 05.2022

Fingerprint Operator

Indrasoft
01.2020 - 03.2020

Sales Representative

Avon
01.2018 - 01.2019

Sales Associate

Wal-Mart
04.2013 - 02.2015

Office Assistant

Chicago Title
01.2012 - 01.2012

Office Assistant

City of Susanville Public Works
01.2012 - 01.2012

Customer Service Skills Program - undefined

Alliance for Workforce Development

High School - undefined

Diamond Mountain Charter High School

Work Readiness Program -

Alliance for Workforce Development

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