Livia Kabele
Bozeman,MT
Summary
Hardworking student pursuing work in criminology or correctional background. Motivated Shift Lead with experience in managing team operations, improving productivity, and ensuring customer satisfaction. Skilled in strong leadership skills, ability to multitask and adapt quickly to changing situations. Driven to create a smooth experience with guests and clients and to address any issues head-on.
Overview
11
11
years of professional experience
Work History
Shift lead; Customer Service
Mt. La Crosse Ski Hill
La Crosse, WI
11.2022 - Current
- Lead concession stand and kitchen operations during winter months, taking orders, preparing food and drinks, serving customers, and ensuring satisfaction.
- Train team members on safety protocols and operational procedures to maintain a compliant and safe work environment.
- Guest service support by checking ski passes and using radio communication with front desk.
- Bartend for weddings and events during off-season, providing excellent customer service and creating memorable experiences.
Crew Lead
Resource Vintage Rental
La Crescent, MN
01.2016 - Current
- Experienced in family business of event rentals for 10 years.
- Assist with setup and take down of rental items at weddings and other events.
- Utilize HoneyBooks for booking management and organized client invoices for efficient transactions.
Shift Lead; Baker
Crumbl Cookies
Onalaska, Wisconsin
06.2025 - 05.2026
- Assemble weekly cookie recipes, prepare customer orders, and led shifts to ensure smooth operations.
- Trained new team members on cookie preparation techniques to maintain quality and consistency.
- Successfully transferred from Wisconsin franchise to Bozeman franchise to begin work Immediately upon entering college
Shift Lead; Barista
The Grind Coffee House
Holman, WI
08.2022 - 11.2024
- Took orders, prepared drinks and cafe-style food, served customers to ensure a positive dining experience
- Managed customer complaints, trained incoming co-workers, resolved issues to maintain smooth operations.
- Supervised daily operations to ensure smooth workflow and efficient service.
Education
Degree - Criminology, Psychology
Montana State University
Bozeman, MT05-2029
High School -
La Crescent-Hokah High School
La Crescent, MN05-2025
Skills
- Food Service
- Cash handling
- Event coordination
- Guest service
- Data organization
- Time management
- Critical thinking
- Teamwork and Collaboration
- Communication with Customers and Coworkers
- Attention to Detail
Timeline
Shift Lead; Baker
Crumbl Cookies
06.2025 - 05.2026
Shift lead; Customer Service
Mt. La Crosse Ski Hill
11.2022 - Current
Shift Lead; Barista
The Grind Coffee House
08.2022 - 11.2024
Crew Lead
Resource Vintage Rental
01.2016 - Current
Degree - Criminology, Psychology
Montana State University
High School -
La Crescent-Hokah High School