Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Crystal Jinks-Brown

Atlanta,Georgia

Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Diligent Trustworthy Worker eager to take on challenging tasks and support team. Bringing 4 years of Customer Service experience. Safety-conscious and quality-minded.

Overview

5
5
years of professional experience

Work History

Cashier/ Sandwich Artist

Subway
Atlanta, GA
02.2019 - 06.2021
  • Greeted customers promptly and responded to questions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Monitored temperature of freezers and coolers throughout shift.

Customer Service Rep.

Papa John’s
East Point, GA
06.2021 - 08.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Strengthened customer retention by offering discount options.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.

Box Stower

Amazon Warehouse
Union city, GA
06.2023 - 08.2023
  • Storing boxes
  • Used hand trucks and forklifts to unload, load and transport items.
  • Adhered strictly to company policies related to health and safety guidelines.
  • Utilized RF scanners to pick orders for shipment, ensuring accuracy in order fulfillment process.
  • Continuously pulled items weighing up to 100 pounds off carts and placed on correct shelves.
  • Provided assistance with special projects as needed by management staff.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Received products using radio frequency scanners and relocated products with powered-equipment.

Education

High School Diploma -

D.M Therrell High School
Atlanta, GA
05.2022

Some College (No Degree) -

University of West Georgia
Carrollton, GA

Skills

  • Hard-working
  • Leadership
  • Teamwork
  • Creativity
  • Flexibility
  • Cash Register Operation
  • Customer Assistance
  • Written and Verbal Communication
  • Staff Training
  • Time Management Skills
  • Issue Resolution
  • Conflict Resolution
  • Customer Service Excellence

Awards

  • 3 Nocti exam awards
  • A&B Award
  • Principal's List award
  • Achieve Atlanta Scholarship

Accomplishments

  • Dean's List
  • AB Honor roll in Highschool

Timeline

Box Stower

Amazon Warehouse
06.2023 - 08.2023

Customer Service Rep.

Papa John’s
06.2021 - 08.2023

Cashier/ Sandwich Artist

Subway
02.2019 - 06.2021

High School Diploma -

D.M Therrell High School

Some College (No Degree) -

University of West Georgia

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Crystal Jinks-Brown