Crystal Jinks-Brown
Atlanta,Georgia
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Diligent Trustworthy Worker eager to take on challenging tasks and support team. Bringing 5 years of Customer Service experience. Safety-conscious and quality-minded.
Overview
6
6
years of professional experience
Work History
Cashier/ Sandwich Artist
Subway
02.2019 - 06.2021
- Greeted customers promptly and responded to questions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored temperature of freezers and coolers throughout shift.
Customer Service Rep.
Papa John’s
06.2021 - 08.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers to resolve service and billing issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Strengthened customer retention by offering discount options.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Box Stower
Amazon Warehouse
06.2023 - 08.2023
- Storing boxes
- Used hand trucks and forklifts to unload, load and transport items.
- Adhered strictly to company policies related to health and safety guidelines.
- Utilized RF scanners to pick orders for shipment, ensuring accuracy in order fulfillment process.
- Continuously pulled items weighing up to 100 pounds off carts and placed on correct shelves.
- Provided assistance with special projects as needed by management staff.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Received products using radio frequency scanners and relocated products with powered-equipment.
Car Wash Attendant
Hertz
01.2024 - 08.2024
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed all relevant traffic laws and safety regulations.
Education
High School Diploma -
D.M Therrell High School
Atlanta, GA05.2022
Psychology
University of West Georgia
Carrollton, GA12.2025
Skills
- Hard-working
- Leadership
- Teamwork
- Creativity
- Organization
- Cash Register Operation
- Customer Assistance
- Written and Verbal Communication
- Staff Training
- Time Management Skills
- Issue Resolution
- Conflict Resolution
- Customer Service Excellence
- Flexible Work Schedule
- Relationship Building
- Vehicle inspections
- Customer Service
- Professional Appearance
- Teamwork and contribution
Accomplishments
- Dean's List
- AB Honor roll in Highschool
Timeline
Car Wash Attendant
Hertz
01.2024 - 08.2024
Box Stower
Amazon Warehouse
06.2023 - 08.2023
Customer Service Rep.
Papa John’s
06.2021 - 08.2023
Cashier/ Sandwich Artist
Subway
02.2019 - 06.2021
High School Diploma -
D.M Therrell High School
Psychology
University of West Georgia
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