Hi, I’m
Crystal Jones
Orlando,FL
Summary
Excellence-driven professional with more than 20 years of experience of professional experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
years of professional experience
1
Certification
Work History
One Hope United
Adoption Home Study Specialist
11.2023 - Current
Job overview
- Complete criminal background checks with Comprehensive Case Information System (CCIS) such as judicial community, state and local law enforcement, state agencies, and Florida Legislature.
- Responsible for completing final adoption home study for pre-adoptive family for post TPR children at high volume.
- Implement streamlined home study process as outlined in Department of Children and Families memo for permanency initiative pilot program.
- Participate in court hearings, assist family in setting up and completing background screening, gathering additional information, child studies and compile documents for child's disclosure.
Staffing Solution Organization LLC
Adult Protective Service Investigator
10.2022 - 10.2023
Job overview
- Investigated allegations of abuse, neglect, self-neglect, abandonment, and/or financial/ personal exploitation.
- Conducted interviews with alleged victims, alleged perpetrators, and other collateral contacts.
- Collected and evaluated relevant information to make decisions related to investigation, services and outcomes such as medical records and financial documentation.
- Identified situations presenting risk to vulnerable children and/or adults and refer to Child Protective Services, Adult Protective Services, and/or Complaint Resolution Unit.
New York Life
Life Insurance Agent/Financial Adviser
12.2021 - 07.2022
Job overview
- Assisted clients with identifying and achieving their financial goals.
- Offered comprehensive array of financial products and services to help clients develop sound, long-term investment strategy.
- Maintained training in areas of financial management, high quality products, and impeccable service through professionally delivered sales process.
Florida Department of Children and Families
Child Protective Investigator
01.2018 - 12.2021
Job overview
- Conducted investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children
- Notified state attorney, law enforcement, child protection team and other required individuals as appropriate
- Prepared appropriate reports/documentation in coordination with Children's Legal Services and provides testimony in court
- Established and maintained cooperative working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community and agency resources.
Orange County Department of Corrections
Detention Service Officer
10.2014 - 01.2018
Job overview
- Provided technical and clerical support to certified personnel in maintaining control and security of all doors, traps, and sally ports in detention areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained safe environment for inmates and staff through regular monitoring of facility activities.
Wamu / Chase Bank
Senior Teller
10.2005 - 07.2011
Job overview
- Processed transactions for checking and savings accounts, safe deposit, merchant / vault, ATM, bonds and coupons, foreign currency and night drop procedures.
- Managed shipping and receiving of cash in high volume and vault procedures.
- Identified and maintained awareness of fraudulent and financial crime activity.
- Completed suspicious activity report (SAR) for suspicious transactions to prevent bank losses.
- Maintained compliance with regulatory requirements such as Bank Secrecy Act (BSA)/OFAC, Deposit Regulations such as Expedited Funds Availability Act Regulation CC, Electronic Fund Transfer Act (Regulation E), Privacy of Consumer Financial Information (Regulation P), Fair Credit Reporting Act (FCRA) / FACTA, and USA Patriot Act.
Education
Kaplan UniversityDavenport, IA
Bachelor of Science Criminal Justice - Forensic Psychology from Criminal Justice - Forensic Psychology
11.2011
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Idea Development and Brainstorming
- Process Analysis
- Quantitative skills
Certification
State of Florida Child Protective Investigator
Timeline
Adoption Home Study Specialist
One Hope United
11.2023 - Current
Adult Protective Service Investigator
Staffing Solution Organization LLC
10.2022 - 10.2023
Life Insurance Agent/Financial Adviser
New York Life
12.2021 - 07.2022
Child Protective Investigator
Florida Department of Children and Families
01.2018 - 12.2021
Detention Service Officer
Orange County Department of Corrections
10.2014 - 01.2018
Senior Teller
Wamu / Chase Bank
10.2005 - 07.2011
Kaplan University
Bachelor of Science Criminal Justice - Forensic Psychology from Criminal Justice - Forensic Psychology
Similar Profiles
Destiny RobinsonDestiny Robinson
Therapeutic Mentor at One Hope UnitedTherapeutic Mentor at One Hope United
Jacqueline ReidJacqueline Reid
Family Support Specialist Lead at One Hope UnitedFamily Support Specialist Lead at One Hope United
Erika NolanErika Nolan
Mental Health Professional at One Hope UnitedMental Health Professional at One Hope United
Jacqueline ReidJacqueline Reid
Family Support Specialist Lead at One Hope UnitedFamily Support Specialist Lead at One Hope United
Estefanie CumbasEstefanie Cumbas
Spanish Instructor | Assistant Soccer Coach at Piedmont Academy, INCSpanish Instructor | Assistant Soccer Coach at Piedmont Academy, INC