CRYSTAL JONES
Homosassa,FL
Summary
Driven professional with over 25 years experience in retail and management, 6 years of experience in logistics and 35 years of customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at maintaining service standards by coordinating load patterns and determining most cost-efficient solutions, and supporting staff in effective handling of service issues and customer communications. Objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Buyer
Cemex USA
Brooksville
07 2024 - Current
- Daily use of SAP, microsoft outlook, Excel, company dashboard
- Created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Utilized strong communication with warehouses to sensure all requests were correct and necessary for inventory levels and daily needs
- Developed and improved account relationships.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Assisted in warehouse receiving
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
Corporate Transportation Planner
Publix Super Markets
Lakeland, FL
03 2018 - 05 2024
- Daily use of:
- Microsoft Outlook- communication with warehouses and vendors to ensure proper inventory and on time deliveries
- PC Miler and Google Earth- mapping routes
- Excel- created spreadsheets for tracking orders and inventory for special projects
- TMS- creating routes and shipments
- Utilized strong attention to detail to ensure all shipments were built with proper inventory, weight, temperatures, delivery windows, store orders and routing
- Backup for Office Admin assisting with processing payroll, PTO and processing disciplinary paperwork
- Enhanced transportation efficiency by analyzing and optimizing existing routes and schedules.
- Daily Planning of departmental shipments throughout the company utilizing communication with warehouses, dispatch teams, OSCs and team members
- Work as a backup for Special Planning setting up all aspects of incoming product with buyers and vendors and loading at the warehouse to delivery with dispatch and customers
- Determine most effective mode and routing of materials to customer locations and company facilities
- Identify routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines
- Issued shipping instructions and provided routing information to achieve on-time, accurate deliveries.
Logistics Coordinator
RR Donnelley
08.2017 - 03.2018
- Utilized excellent communication skills via telephone and email to 5+ warehouses and Supervisors
- Tracked all shipments from warehouse to customer and used trouble-shooting skills to ensure on time delivery as well as customer satisfaction
- Data entry as well as daily reports for Corporate Office
Large Store Account Manager
Coca Cola Florida
Tampa, FL
03.2009 - 06.2017
- Ordered for each account by utilizing strong inventory control and management as well as forecasting for upcoming events
- Assisted in training peers on internal system supports and implementation plans
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot to generate a strong relationship based on trust
- Visited and walked each account to learn demographics and to know each individual customer to create new points of interest
- Managed 3 different areas and increased sales in each by an average of 13%
- Conducted monthly management meetings for each account to discuss sales and gross profit and collaborate for increasing both as a team
Store Manager
Fred's Department Store
Hudson, FL
08.2008 - 03.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Save A Lot Grocery Store
Tampa, FL
05.2006 - 07.2008
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Automotive Sales Professional
Crystal Motor Car
Brooksville, FL
08.2001 - 03.2006
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
Manager In Training
Winn Dixie Stores
Spring Hill, FL
08.1989 - 05.2000
- Utilized inventory control for proper ordering and sales needs
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
- Completed shift logs
- Performed store opening, closing and shift change actions
- Received deliveries and managed invoices
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
Education
Business Administration And Management/ Criminal Justice
Tampa College
Tampa, FLSkills
- Software
SAP
Microsoft Word, Excel, Outlook, Access, Sharepoint and One Note
Transportation Management System (TMS)
Transportation Area Data Application (TADA)
Transportation Driver Performance System (TDPS)
Power Fleet (Carrier System)
Replenishment Schedule Maintenance (RSM)
Oasis (Payroll)
Associate Conduct Tracking System (ACTS)
Marwood
PC Miler and Google Maps
- Communication
Phone/Oral
Written/Email
- Team leadership
- Strong attention to detail
- Customer service
- Inventory control
- Data entry
- Time management
Professional References
- Greg Steinman Cemex Procurement Manager (352) 279-0950
- Chelsea Raulerson Publix Transortation Manager (863) 860-8501
- Patricia White Publix Special Planning Manager (863) 844-3052
Timeline
Logistics Coordinator
RR Donnelley
08.2017 - 03.2018
Large Store Account Manager
Coca Cola Florida
03.2009 - 06.2017
Store Manager
Fred's Department Store
08.2008 - 03.2009
Assistant Store Manager
Save A Lot Grocery Store
05.2006 - 07.2008
Automotive Sales Professional
Crystal Motor Car
08.2001 - 03.2006
Manager In Training
Winn Dixie Stores
08.1989 - 05.2000
Buyer
Cemex USA
07 2024 - Current
Corporate Transportation Planner
Publix Super Markets
03 2018 - 05 2024
Business Administration And Management/ Criminal Justice
Tampa College