Crystal Justus
Harrodsburg,KY
Summary
Dynamic professional with a proven track record at Bob Allen Nissan, specializing in warranty analysis and customer service excellence. Expert in leveraging product expertise and teamwork to enhance customer satisfaction and streamline claim processing. Achieved significant improvements in warranty handling, demonstrating exceptional sales support and collaborative skills.
Warranty professional with proven track record in managing warranty claims and customer service. Brings strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in conflict resolution, claim documentation, and policy adherence, valued for reliability and attention to detail.
Overview
6
6
years of professional experience
Work History
Warranty Specialist
Bob Allen Nissan
04.2022 - 02.2024
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Identified trends in product issues, providing valuable insights for design improvements and reducing future warranty concerns.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Streamlined the warranty process for faster claim resolution and better customer experience.
- Assisted in the development of comprehensive warranty policies and procedures, ensuring consistency across all business units.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
Graphic Designer Printer
Skys Unlimited
02.2018 - 04.2022
- Developed creative design for print materials, for cups.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Created digital image files for use in digital and traditional printing methods.
Education
GED -
Adult Education
Harrodsburg, KY11-2024
Skills
- Warranty analysis
- Microsoft office
- Sales support
- Product expertise
- Teamwork and collaboration
- Claim processing
- Teamwork
- Customer service
Timeline
Warranty Specialist
Bob Allen Nissan
04.2022 - 02.2024
Graphic Designer Printer
Skys Unlimited
02.2018 - 04.2022
GED -
Adult Education
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