Crystal Kemp
Hollywood,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Inside Sales
NFP
11.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Utilized data and analytics to identify target markets and understand customer needs.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Built relationships with customers and community to promote long term business growth
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Claims Adjuster
Auto, Kemper Insurance
05.2022 - 11.2023
- Claims inspections
- Claimant Negotiation
- Policy coverage verification
- Interpreting policy language
- Bodily Injury Settlements Proficiency
- Organizing work loads, Negotiated settlements with claimant’s attorneys
- Handled full in-depth auto coverage for non-standard claims
- Investigated losses and identified coverage issues
- Taking statements from insureds and witnesses
- Obtained and reviewed evidence reports
- Determines settlement amounts, negotiates and conveys claim settlements within authority limits to claimants or their representatives
- Recognizes and implements alternate means of resolution
- As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to claimants
- Demonstrated good organizational skills with the ability to prioritize and work independently
- Knowledge and skill in claims handling and litigation
- Negotiates and settles claims in accordance with Kemper Best Claims Practices
- Documents all relevant information in electronic claims management system
- Coach, counsel or train less-experienced staff, may also direct work of others, may provide input in performance management, goal setting and review processes
- Reviewed insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Reports, medical treatment records and physical property damage to determine extent of liability
- Handle both unrepresented and attorney represented claims
- May manage litigated claims on appropriately assigned cases
- Develops litigation plan with staff or panel counsel, track and control legal expenses
- May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed
- Determines and explains minimum coverage limits in moderately complex claims involving single or multiple claimants, also determines claim value
- Maintains claim files and documents claim file activities in accordance with established procedures
- Negotiates disposition of claims with insureds and claimants or their legal representatives
- Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
- Managed greater number of files with closing ratio of 100%
Client Service Representative
Universal Property & Casualty Insurance
08.2021 - 05.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Obtained underwriting approval by completing application for coverage
- Collected premiums on or before effective date of coverage.
- Working with 100+ customers over phone in high-volume environment.
Security Officer
Chenega Security & Protective Services
10.2020 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Detention Officer
Geo Group Inc
10.2019 - 10.2020
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed visitors and attorneys arriving to see prisoners.
- Supervised and controlled behavior of 100 inmates.
- Processed inmates by taking photographs and fingerprints.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Administrative Assistant/ Detention Officer
Akima Global Services
01.2014 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Reviewed, revised, modified and edited documents prepared by others.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Documented inmate behavior and activities in logbooks.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information and evidence.
- Maintained security and welfare of prisoners in 100-inmate in a Maximum facility.
Correctional Officer
Florida Department Of Corrections
06.2009 - 02.2014
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Restrained juvenile inmates when disturbances required physical intervention.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information and evidence.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Customer Service Representative
PRC
09.2008 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Degree - Business Administration
Palm Beach College
08.2026
Some College (No Degree) - Claims Adjuster Course
FLORIDA INSURANCE COLLEGE
OnlineHigh School Diploma -
Miami Carol City High
Miami Gardens, FL05.2007
Skills
- File Management
- Customer Support
- Account Management
- Microsoft Office Suite
- Analytical Skills
- Problem Solving
- Sales Quota Achievement
- Investigative skills
- Records Management
- Dispatch
- Contraband Seizure
- Inmate Monitoring
- CCTV Monitoring
- Emergency Response
- Search and Seizure Procedures
Additional Information
- MIAMI CAROL CITY SENIOR HIGH - Florida Licensed Personal Lines agent 20-44 Licensed Adjuster All Lines 6-20
Timeline
Inside Sales
NFP
11.2023 - Current
Claims Adjuster
Auto, Kemper Insurance
05.2022 - 11.2023
Client Service Representative
Universal Property & Casualty Insurance
08.2021 - 05.2022
Security Officer
Chenega Security & Protective Services
10.2020 - 03.2021
Detention Officer
Geo Group Inc
10.2019 - 10.2020
Administrative Assistant/ Detention Officer
Akima Global Services
01.2014 - 07.2019
Correctional Officer
Florida Department Of Corrections
06.2009 - 02.2014
Customer Service Representative
PRC
09.2008 - 04.2009
Degree - Business Administration
Palm Beach College
Some College (No Degree) - Claims Adjuster Course
FLORIDA INSURANCE COLLEGE
High School Diploma -
Miami Carol City High