Crystal Kervick
Fairless Hills,USA
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST
Labelworx
07.2024 - Current
- Manage customer accounts, building rapport and delivering top-notch service to meet printed packaging needs.
- Provide assistance to customers via phone, email, and occasional site visits, addressing inquiries about projects, orders and timelines.
- Accurately process orders and ensure proper handling of customer requests, maintaining efficiency and attention to detail.
- Resolve complaints by coordinating with the Quality Department to ensure timely and satisfactory outcomes.
- Communicated order updates, pricing, and product information to customers, maintaining transparency and managing expectations.
- Maintain customer records, updating contact information, preferences, and other relevant details.
- Track shipped orders and provided necessary documentation to customers upon completion.
- Monitor open orders and proactively communicate anticipated delays or additional information.
- Collaborate with sales, graphics, and production teams to align customer expectations throughout the printing process.
- Work with the graphics department for customer artwork preparation, ensuring accuracy and adherence to specifications.
- Arrange color samples and job documents to support the manufacturing workflow.
- Collaborate with the production team to manage and prioritize print jobs based on customer requirements and deadlines.
- Support the outside sales team with samples, art approvals, and ship date coordination to meet customer needs.
Executive Assistant
Agostino Foods
01.2013 - 02.2024
- Assisted with day-to-day operations supporting management and production team as needed ensuring efficient workflow.
- Answered multi-line phone system, routing calls, relayed messages, responded to emails, faxes and other inquiries from/to staff, customers and vendors.
- Processed customer orders accurately and efficiently according to established procedures.
- Managed customer and vendor accounts, ensuring all needs are taken care of as agreed and on time.
- Customer/vendor account maintenance, including recording and updating account information into in-house (ERP) software system.
- Reviewed production and warehouse inventory on a weekly basis to procure goods and or services as requested by purchase requisitions/PO# suggestions and obtain cost.
- Proactively ordered necessary items before depletion to avoid workflow disruptions.
- Verify all customer/vendor order confirmations, received and updated order/PO due dates and pricing when appropriate. Update all customer/vendor pricing in system.
- Retrieved reports and printed documents for co-workers to assist with company workflow.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company. Communicated with customers about new product options, updated product listings in system.
- Obtained quotes and organized all logistics needs for inbound and outbound customer/vendor orders.
- Resolved customer/vendor issues (billing, shortages etc.) with upper management when requested.
- Greeted customers / visitors warmly, providing assistance as needed.
- Offered coverage in other areas to relieve staff during absences or breaks. Other duties as requested.
OFFICE MANAGER
Triangle Transport
01.2004 - 01.2012
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client / driver inquiries or concerns via phone calls or email correspondence.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed driver payroll ensuring all were paid accurately and timely.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Organizing accounts payable, accounts receivable, petty cash, office supplies.
- Coded and entered daily invoices with in-house software program.
- Managed office budget to handle inventory, postage and vendor services.
- Managing office equipment and arranging any repairs or replacements.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Associate degree - Medical Billing & Coding
Bucks County Community College
Newtown, PAHigh School Diploma - undefined
Harry S Truman High School
Levittown, PASkills
- Office Administration
- Customer Service
- Computer Skills
- Time Management
- Microsoft Office
- Scheduling
- Data Entry
- Active Listening
- Problem-solving abilities
Timeline
CUSTOMER SUPPORT SPECIALIST
Labelworx
07.2024 - Current
Executive Assistant
Agostino Foods
01.2013 - 02.2024
OFFICE MANAGER
Triangle Transport
01.2004 - 01.2012
High School Diploma - undefined
Harry S Truman High School
Associate degree - Medical Billing & Coding
Bucks County Community College
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