Daniel Bird
Ashburn,VA
Summary
Dedicated and loyal employee with a history primarily in the customer service field. Able to adapt quickly and effectively to change. Enthused to be able to connect with customers and give them a pleasant experience wherever I am.
Overview
6
6
years of professional experience
Work History
Senior Customer Support Specialist/Customer Support Specialist
Berkheimer Automotive Paint & Supply
Herndon, VA
08.2021 - Current
- Made outbound calls to obtain account information.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored junior team members and managed employee relationships.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Monitored incoming emails from customers and responded promptly with accurate information
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delivery Driver/Customer Support Specialist
Berkheimer Automotive Paint & Supply
Herndon, VA
03.2021 - 08.2021
- Verified accuracy of items loaded onto truck against shipping documents.
- Monitored fuel level throughout shift and refueled when necessary.
- Cross Trained - When not fulfilling my duties as a delivery driver, I would work inside the store as a customer support specialist.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Maintenance Worker
Lansdowne Woods
Lansdowne, VA
06.2018 - 08.2018
- Assisted maintenance staff when needed.
- Took care of grounds - watering plants, cleaning, etc.
- This was a summer job that I worked full time while I was in high school.
Education
High School Diploma -
Riverside High School
Leesburg, VA06-2019
Northern Virginia Community College
Sterling, VASkills
- Complaint Resolution
- Inbound and Outbound Calling
- Store Maintenance
- Order Processing
- Credit Card Payment Processing
- Order Fulfillment
- Problem-Solving Abilities
- Active Listening
- Microsoft Outlook
- Staff Training
- Retail Sales Customer Service
- Prioritization
Timeline
Senior Customer Support Specialist/Customer Support Specialist
Berkheimer Automotive Paint & Supply
08.2021 - Current
Delivery Driver/Customer Support Specialist
Berkheimer Automotive Paint & Supply
03.2021 - 08.2021
Maintenance Worker
Lansdowne Woods
06.2018 - 08.2018
High School Diploma -
Riverside High School
Northern Virginia Community College
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