Crystal Kincaid
Orlando,FL
Overview
25
25
years of professional experience
Work History
Program Coordinator Volunteers
Orange County Animal Services
01.2013 - Current
- Oversee volunteer program: manage and supervise 200 - 400 volunteers. training and onboarding of new volunteers, create training programs for animal handling and customer service, background checks.
- Work with the Shelter Operation supervisors by monitoring staff, disciplinary actions, PDH, evaluations, schedules and FML.
- Create new volunteer opportunities, work with other sections to assess needs and fill in with qualified volunteers.
- Monitor volunteer supplies and inventory, ordering supplies as needed.
- Work with groups for community outreach, setting up activities in the shelter.
- Review behavior and medical information on shelter pets, to update volunteers on any challenges with interactions.
- Ensure volunteers are following SOP, safely handling animals and shelter policies.
- Create online trainings for volunteers as well as come up with new ideas to expand the volunteer program.
- Oversee court order community service program. Use clerk of courts to obtain charges, use Chameleon to input information, submit time sheets weekly to Probation Officers.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Kennel Operations Supervisor
Orange County Animal Services
10.2011 - 01.2013
- Evaluated team member performance and productivity, and implemented corrective actions.
- Communicates with other supervisors and departments to coordinate mass impounds or activities. Plan and coordinate projects.
- Motivated employees to maximize team productivity.
- Training new employees and reviewing current employees' work
- Tracked company equipment, tools to manage inventory.
- Educating the public on the services we provide and issuing Citations
- Review animals records before euthanasia's and drugs used in the process.
Animal Control Officer
Orannge County Animal Services
10.2007 - 10.2011
- Impounding animals, administering vaccines and performing daily cleaning tasks.
- Euthanasia of animals.
- Handling difficult customers.
- Working with other shelters, vet offices and microchip vendors in researching information.
- Supervising Trustees, Community service and work release program staff.
- Helping assist volunteers.
- Training new employees
- Keeping inventory and ordering supplies.
- Working with Clinic staff and Front desk staff when needed.
- Medicating animals and documenting necessary information.
- Helping customers with animals to be adopted or impounded.
- Educating the public on the services we provide and issuing Citations.
FRS Casual - Groomer
Orange County Animal Services
02.2006 - 10.2007
- Trimmed nails using clippers and grinders.
- Removed undercoat buildup and conducted de-shedding on double-coated animals
- Dematted dogs and trimmed hair in ears and between paw pads.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Cleaned cat and dog ears to prevent ear infections.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Educated visitors and staff on proper animal care and handling.
Lead Pet Stylist
Petsmart
06.1998 - 01.2006
- Provided guidance and support to junior staff members in achieving performance goals.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported colleagues with skill development and career development opportunities.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
Education
Associate of Arts - Zoology
UCF
Gainesville06.2003
Timeline
Program Coordinator Volunteers
Orange County Animal Services
01.2013 - Current
Kennel Operations Supervisor
Orange County Animal Services
10.2011 - 01.2013
Animal Control Officer
Orannge County Animal Services
10.2007 - 10.2011
FRS Casual - Groomer
Orange County Animal Services
02.2006 - 10.2007
Lead Pet Stylist
Petsmart
06.1998 - 01.2006
Associate of Arts - Zoology
UCF