Deborah Brooks
Volunteer Administrator & Outreach
Las Vegas,NV
Summary
Highly versatile senior manager for the Internal Revenue Service (IRS) Nevada Taxpayer Advocate Office in Las Vegas for 13 years. Over 30 years' experience with the IRS as a tax auditor and revenue officer. Strong strategic-planning and people-management skills. Accomplished experienced professional with strong leadership and relationship-building skills. Extensive tax knowledge gained from many years as IRS tax professional. Maintained current tax knowledge through Volunteer Income Tax Assistance teaching, tax preparation, and served as the IRS subject matter expert for United Way of Southern Nevada customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Program Administration for Volunteers and Outreach
Nevada Free Taxes Coalition
10.2018 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
- Conducted workshops and training sessions for staff and volunteers, increasing their knowledge of community resources and best practices in outreach.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
Program Coordinator/Site Coordinator
Volunteer Income Tax Assistance-Nevada Partners and United Way of Southern Nevada
09.2012 - 04.2016
- Site Coordinator for Volunteer Income Tax Assistance free tax preparation during the filing season; recruited volunteers, trained and placed them at the need site locations.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Provided ongoing direction and leadership for program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
Taxpayer Advocate
Internal Revenue Service
07.1998 - 12.2011
- Managed an office with 10 employees
- Met or exceeded the established goals and objectives
- Adapted quickly to change and demonstrated openness in response to new work methods and information
- Expressed facts and ideas clearly in an organized manner in all presentations to stakeholders
- Communicated tactfully demonstrating empathy and treat others with respect
- Expressed optimism and exercised good judgment by making sound decisions
- Actively solicited feedback from my employees and implemented change when appropriate
- Made effective and timely decisions perceiving the impact and implications prior to implementation
- Considered the different perspectives and experiences of my employees and ensured that all employees and customers were treated in a fair and equitable manner
- Understood the customers point of view and used this understanding to prevent and solve problems by providing quality customer service
- Organized community outreach programs, increasing public awareness about important legal topics affecting local residents.
- Mentored junior advocates within the the organization, sharing knowledge and experiences to foster career growth among colleagues.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
- Enhanced office efficiency through effective use of technology tools for case management, legal research, and document drafting.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Created business correspondence to foster clear and precise communication with external parties.
- Solicited customer suggestions for advocacy or systemic change
- Identified and keep up to date with key policies, economic, political, and social trends that might impact the organization
- Maintained a good working cooperative relationship with all members of community organizations and the Internal Revenue Service
- Built a strong spirit of cooperation seeking a common ground that led to mutually satisfying solutions
- Maintained a wide range of contacts to build and strengthen an internal support base
- Identified and analyzed the quality results problems in our office, and implemented solutions.
Education
Continuing Professional Education - Various
Internal Revenue Service
Continuing Professional EducationBBA - Small Business Administration And Management
Sam Houston State University
Huntsville Texas12.1979
Skills
- Staff training/development
- Data Entry
- Teamwork and Collaboration
- Volunteer scheduling
- Team Leadership
- Communication Skills
- Community Outreach
- Diverse Market/Industry Knowledge
- Cross Cultural Communications
- Consistently meet goals
- Administrative Skills
- Strategic Planning
- Event Management and Promotion
- Organizational Skills
Timeline
Program Administration for Volunteers and Outreach
Nevada Free Taxes Coalition
10.2018 - 03.2023
Program Coordinator/Site Coordinator
Volunteer Income Tax Assistance-Nevada Partners and United Way of Southern Nevada
09.2012 - 04.2016
Taxpayer Advocate
Internal Revenue Service
07.1998 - 12.2011
Continuing Professional Education - Various
Internal Revenue Service
BBA - Small Business Administration And Management
Sam Houston State University
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