Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Kinsey

Flintstone,GA

Summary

Efficient and detail-oriented Certified Medical Assistant with 5 years of experience in patient care and medical administration within healthcare settings. Proven track record in managing patient scheduling, maintaining accurate medical records, and educating patients on treatment plans. Skilled in compliance management and insurance verification, with certifications in both clinical and administrative medical assistance. Committed to enhancing patient experiences and ensuring seamless healthcare operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant (CMA)

Four Bridges Dermatology and Cosmetics
03.2023 - Current
  • Managed patient scheduling and ensured timely appointments for efficient workflow
  • Maintained accurate medical records by documenting patient information, test results, and treatment plans
  • Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
  • Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
  • Assisted in the coordination of diagnostic tests, including scheduling appointments and communicating results to patients
  • Communicated with insurance companies to obtain approval or denial decisions for prior authorization requests
  • Demonstrated strong attention to detail in reviewing clinical documentation for accuracy and completeness

Eligibility Specialist

Accredo Specialty Pharmacy
10.2022 - 03.2023
  • Managed and organized foundation assistance cards.
  • Routed incoming calls to designated departments.
  • Ensured services were covered by insurance and communicated deductibles, co-payments, and authorizations to patients.
  • Facilitated resolution of benefits coverage issues through collaboration with healthcare professionals.
  • Maintained detailed records on every patient communication.

Certified Medical Assistant

Galen Medical Group
06.2020 - 10.2022
  • Streamlined vital sign entry process to enhance medical record accuracy.
  • Maintain detailed records of pediatric patient health information.
  • Perform capillary draws, run CBC’s, and lead testing.
  • Administer immunizations and record in TennIIS, and EMR.
  • Access Epic to obtain test results, imaging, and visit summary’s

DOT Compliance Coordinator

Covenant Transport
04.2018 - 06.2020
  • Ensured compliance with weekly deadlines for driver file management.
  • Responsible for complying with all DOT regulations.
  • Conduct daily calls to confirm past employment of potential drivers.
  • Make necessary adjustments to daily work flow when needed.
  • File management for company records and possible audits.
  • Ensured driver needs were addressed daily.
  • Proficient with in house operating software (i.e. Tenstreet and TMW)
  • E-verify, scan and upload documents while completing driver files.
  • Coordinated with cross-functional teams to fulfill organizational objectives.

Education

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Georgia Northwestern Technical College
Rock Spring, GA
12.2017

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University of West Georgia
Carrollton, GA
04.2014

High school diploma - undefined

Ringgold High School
Ringgold, GA
05.2013

Skills

  • Ability to multitask and work in a fast paced environment with short deadlines
  • Strong communication skills and able to deescalate calls and find resolutions
  • Insurance Verification
  • Vital Signs
  • Adaptable and flexible with business needs and changes
  • Compliance Management
  • Excellent verbal and written communication skills
  • Medical Scheduling
  • CoverMyMeds (5 years)
  • HIPAA compliant
  • Over ten years Microsoft Office use

Certification

  • Certified Medical Administrative Assistant (CMAA) August 2022 to August 2026
  • Certified Clinical Medical Assistant (CCMA) August 2022 to August 2026

Timeline

Certified Medical Assistant (CMA)

Four Bridges Dermatology and Cosmetics
03.2023 - Current

Eligibility Specialist

Accredo Specialty Pharmacy
10.2022 - 03.2023

Certified Medical Assistant

Galen Medical Group
06.2020 - 10.2022

DOT Compliance Coordinator

Covenant Transport
04.2018 - 06.2020

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Georgia Northwestern Technical College

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University of West Georgia

High school diploma - undefined

Ringgold High School

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Crystal Kinsey