Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Kornegay

Fayetteville,NC

Summary

Driven by a passion for enhancing customer experiences, I excelled at Walmart as a Front End Customer Service Manager, where I significantly improved customer satisfaction and streamlined operations. My expertise in staff training and development, coupled with exceptional problem-solving skills, led to notable efficiency gains. Skilled in both cash handling and fostering team collaboration, I consistently achieved and surpassed performance goals.

Overview

10
10
years of professional experience

Work History

Front End Customer Service Manager

Walmart
11.2018 - 08.2024
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
  • Instituted a customer feedback program, regularly reviewing comments and suggestions to identify areas for improvement in front-end service.
  • Developed emergency procedures for the front end department, ensuring employees were well-prepared to handle unexpected situations as they arise.
  • Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
  • Fostered positive relationships between front-end staff members through open communication channels and team-building events.
  • Coordinated promotional displays at the front end of the store to increase visibility of special offers or seasonal items among customers passing through checkout lanes.
  • Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
  • Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
  • Partnered with fellow managers to address departmental challenges as they arose while working towards shared goals within the organization.
  • Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
  • Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
  • Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
  • Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
  • Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
  • Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
  • Implemented new processes for returns and exchanges, simplifying the process for both employees and customers.
  • Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
  • Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
  • Maintained a clean, organized workspace to create a welcoming environment for customers.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Assistant Manager

Wendys
02.2015 - 11.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Education

Douglas Byrd High School
Fayetteville, NC
2015

Skills

  • Customer Satisfaction
  • Staff Training and Development
  • Delegation and Supervision
  • Brand representation
  • Customer Service
  • Problem-solving skills
  • Time Management
  • Listening Skills
  • Cash counting
  • Cash Handling
  • Relationship building and management
  • Training and mentoring
  • Goals and performance
  • Administrative Skills
  • Cash Register Operation
  • Cash Handling Accuracy
  • Employee Motivation
  • Accurate money handling
  • Staff Management
  • Team Supervision
  • Opening and closing procedures
  • Complaint resolution
  • Staff Supervision
  • Workflow Management
  • File Management
  • Administrative Support
  • Conflict Management
  • Operations
  • Effective Planning
  • Performance Improvement
  • Order Management
  • Word Processing
  • Financial Management
  • Vendor Management
  • Budgeting and finance
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Team building
  • Professional and Courteous
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Self Motivation
  • Managing Operations and Efficiency
  • Customer Relationship Management

Timeline

Front End Customer Service Manager

Walmart
11.2018 - 08.2024

Assistant Manager

Wendys
02.2015 - 11.2018

Douglas Byrd High School

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Crystal Kornegay