Summary
Overview
Work History
Skills
Timeline
Generic

Crystal Laguana

Tacoma

Summary

Resourceful Dock Clerk recognized for high productivity and efficient task completion. Specialized in inventory management, logistics coordination, and safety compliance ensures smooth dock operations. Thrives in fast-paced environments using strong organizational, time management, and problem-solving skills to excel.

Systematic Shipping Clerk accurately checks documents, resolves concerns, and moves materials. Excellent multitasking, relationship-building and prioritizing skills.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

23
23
years of professional experience

Work History

Dock Clerk

Maersk Global Service Center
Sumner
08.2018 - Current
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
  • Utilized RF scanners to track movements of inventory within the warehouse environment.

Manage weights and CBM of the trailers.

Building Parts for Airplanes

AIM Aerospace
Auburn
05.2014 - 12.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed routine maintenance and repair.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.

Cashier

Dollar Tree Stores
Tacoma
01.2014 - 03.2016
  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Greeted customers promptly and responded to questions.

Host, Server & Cook

The chet restaurant and bar
Bremerton
08.2012 - 12.2014
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Resolved conflicts between customers when necessary.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Assigned patrons to suitable tables according to server rotation.
  • Inspected dining areas for any damages or defects.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Took beverage orders and served drinks during peak meal times.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Cleaning Assistant

Ms. Elizabeth cleaning company
Silverdale
03.2011 - 07.2013
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Dusted furniture and fixtures in assigned areas.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Cleaned building floors by sweeping, mopping or vacuuming.

Lead Host, Server and Cashier

Joy Teriyaki
Silverdale
03.2010 - 12.2011
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Directed patrons to lounges and waiting areas.

Infant Childcare

Gateway day care
Bremerton
03.2002 - 05.2002
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Cared for infants and toddlers
  • Learning skills
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Observed and monitored children's play activities.

Skills

  • Inventory management
  • RF scanning
  • Freight handling
  • Weight management
  • Customer service
  • Materials handling
  • Multitasking
  • Warehouse operations
  • Teamwork and collaboration
  • Cleaning and sanitizing
  • Loading and unloading

Timeline

Dock Clerk

Maersk Global Service Center
08.2018 - Current

Building Parts for Airplanes

AIM Aerospace
05.2014 - 12.2017

Cashier

Dollar Tree Stores
01.2014 - 03.2016

Host, Server & Cook

The chet restaurant and bar
08.2012 - 12.2014

Cleaning Assistant

Ms. Elizabeth cleaning company
03.2011 - 07.2013

Lead Host, Server and Cashier

Joy Teriyaki
03.2010 - 12.2011

Infant Childcare

Gateway day care
03.2002 - 05.2002
Crystal Laguana