Crystal Lara
Fort Worth,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Clerk
John Peter Smith Hospital
Fort Worth, TX
08.2021 - Current
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Performed data entry into an electronic health record system.
- Provided support to physicians and nursing staff with administrative tasks
- Coordinated supply replenishment to meet expected unit demands.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Documented vitals and added lab results into patient charts.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Customer Service Representative
Walmart
Fort Worth, TX
09.2019 - 10.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Remained constantly aware of customer activity to ensure safe and secure shopping environment
- Upheld strict quality control policies and procedures during customer interactions
- Exceeded company productivity standards on consistent basis
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Trained new employees on procedures and policies to maximize team performance
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Assessed customer account information to determine current issues and potential solutions
- Delivered service and support to each customer, paving way for future business opportunities
- Documented conversations with customers to track requests, problems and solutions
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Relayed productive customer feedback to marketing teams.
Supervisor
Allied Universal Security Services
Fort Worth, TX
10.2020 - 05.2021
- Complied with company policies, objectives and communication goals
- Established and enforced clear goals to keep employees working collaboratively
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Coached and mentored 6 staff members through constructive feedback to develop long-term career goals
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Conducted employee evaluations and reviews
- Resolved customer complaints and adjusted policies to meet changing needs
- Addressed internal and customer-related issues each day and affected strategic resolutions
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- and mentored team members to provide hospitable, professional service while adhering to established service models
- Identified business issues, creating customized solutions for individual problems
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Improved productivity initiatives, coordinating itinerary and scheduling appointments
- Treated associates with fairness and respect, providing recognition of accomplishments
- Coached staff on strategies to enhance performance and improve customer relations
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Education
Associate of Arts - Psychology
Tarrant County College District
Fort Worth, TX05-2023
High School Diploma -
North Side High School
06.2019
Skills
- Report creation
- Report generation
- Credit card payment processing
- Shipping and receiving understanding
- Conflict mediation
- Data evaluation
- Schedule mastery
- High-energy attitude
- Promotional support
- Microsoft Office expertise
- Business development understanding
- Adaptive team player
- System implementation
- Medical Forms
- HIPAA Compliance
- Patient Scheduling
- Sales expertise
- Customer relations
- Retail sales customer service
- Problem-solving abilities
- Product organization
- Medical Terminology
Certification
Licensed BLS (basic life support), 05/22/2023, 05/2025
Timeline
Unit Clerk
John Peter Smith Hospital
08.2021 - Current
Supervisor
Allied Universal Security Services
10.2020 - 05.2021
Customer Service Representative
Walmart
09.2019 - 10.2021
Associate of Arts - Psychology
Tarrant County College District
High School Diploma -
North Side High School
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