Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Crystal Lawrence
Open To Work

Crystal Lawrence

Emergency Communications
Garner,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Director of ECC EngagementAdjunct Faculty MemberComm Center & 911 Services DirectorComm Center & 911 Services Manager

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Garner, NC, USRaleigh, NC
Open to relocation: No

Salary Range

115000/yr - 200000/yr

Important To Me

Company CulturePersonal development programsHealthcare benefitsWork from home optionPaid sick leave401k matchPaid time offCareer advancement

Summary

Strategic Director with expertise in operational planning and team leadership. Drives growth through effective strategies and strong stakeholder engagement. Skilled in project management and decision-making, consistently delivering innovative solutions that meet organizational objectives.

Overview

30
30
years of professional experience
5
5

Certifications

Work History

Director of ECC Engagement

Association of Public Safety Communications
Daytona Beach, FL
07.2025 - Current
  • Led cross-functional teams to drive project completion within budget and deadlines.
  • Developed and executed marketing strategies, driving brand awareness and contributing to market share growth.
  • Enhanced customer satisfaction by implementing service improvement initiatives based on client feedback.
  • Negotiated agreements with external partners, securing favorable terms to support project objectives.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Acted as a public spokesperson at industry events or conferences.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.

Adjunct Faculty Member

Wake Technical Community College
Raleigh, NC
09.1996 - Current
  • Delivered interactive lectures that stimulated student engagement and deepened understanding of course content.
  • Facilitated discussions to encourage critical thinking among students.
  • Developed inclusive course materials tailored to diverse student populations in emergency services, fostering a supportive learning environment.
  • Collaborated with faculty to refine curriculum and teaching methods, enhancing overall educational quality.
  • Collaborated with other faculty members in developing curriculum objectives and teaching strategies.
  • Evaluated student performance through assignments and exams.
  • Provided objective and subjective feedback regarding student performance.
  • Maintained accurate student records and submitted grades on time.
  • Documented student assignments, attendance, and test scores in online reporting systems.
  • Utilized a variety of teaching strategies to engage students in the learning process.
  • Participated in continuing development and training to bolster professional teaching skills.

Comm Center & 911 Services Director

Association of Public Safety Communications
Daytona Beach, Florida
09.2021 - 06.2025
  • Oversaw public safety communication strategies for diverse community needs.
  • Advised leadership on strategic direction for public safety communications initiatives.
  • Developed and implemented strategies that optimized operational processes and increased organizational efficiency.
  • Evaluated communication technologies to streamline operations.
  • Coordinated resources across departments to maximize productivity levels.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Analyzed data to inform decision-making and strategic direction.
  • Created service improvement initiatives that significantly enhanced customer satisfaction.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Represented the organization at industry events, conferences, and public meetings.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Delegated work to staff, setting priorities and goals.
  • Developed and executed marketing strategies to increase brand awareness and market share.

Comm Center & 911 Services Manager

Association of Public Safety Communications
Daytona Beach, Florida
08.2011 - 09.2021
  • Worked successfully with a diverse group of volunteer members to create ANSI-accredited standards on issues in emergency communications.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions that improved team performance and outcomes.
  • Prioritized and organized tasks to meet service goals effectively.

Education

Bachelor of Arts - Justice Studies

North Carolina Wesleyan College
Rocky Mount, NC
12-2005

Skills

  • ECC consulting
  • Emergency communications
  • Change management
  • Project management
  • Compliance management
  • Partnerships and alliances
  • Business development
  • Curriculum development
  • Strategies and goals
  • Talent management
  • Decision-making
  • Client relations
  • Coaching and mentoring
  • Verbal and written communication
  • Non-profit management
  • Intellectual property

Certification

  • North Carolina Advanced Telecommunicator Certification
  • American Heart Association Training Center Faculty
  • Registered Public Safety Leader (RPL)
  • Certified Public Safety Executive (CPE)
  • Developing a Curriculum (DACUM) Facillitator
  • American Heart Association Basic Life Support Instructor

Accomplishments

  • North Carolina Chapter of National Emergency Number Association (NC NENA) Communications Center Supervisor of the year - 2007
  • Association of Public Safety Communications Officials (APCO) Distinguished Performer Award - 2013 and 2014
  • North Carolina Chapter of APCO Craig Mosier Award for significant contributions to improving the chapter and benefiting all members - 2013
  • APCO International Project Team Award - 2019
  • APCO Peer "Crushed it" Awards (3) - 2025

Timeline

Director of ECC Engagement

Association of Public Safety Communications
07.2025 - Current

Comm Center & 911 Services Director

Association of Public Safety Communications
09.2021 - 06.2025

Comm Center & 911 Services Manager

Association of Public Safety Communications
08.2011 - 09.2021

Adjunct Faculty Member

Wake Technical Community College
09.1996 - Current

Bachelor of Arts - Justice Studies

North Carolina Wesleyan College

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Crystal LawrenceEmergency Communications