Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayda Kiefer

Bloomington,IL

Summary

Motivated communication and political science graduate seeking an interpersonal role where I will utilize my strong task prioritization, written, and verbal skills to create a positive impact on the business. Organized and dependable worker successful at managing multiple priorities desiring to build on current skills in a challenging, goal-oriented environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ECC Retention II- Customer Care Representative

State Farm
Bloomington, IL
06.2022 - Current
  • Licensed insurance producer with the ability to assist and educate auto and fire policyholders on their personal line policies
  • Maintain a strong commitment to compliance by consistently adhering to industry-specific regulations and internal compliance protocols
  • Trained to navigate multiple operational systems, resources, and to provide an effortless experience for State Farm callers and insureds
  • Assists with training and providing procedural support to new hires as a subject matter expert which has resulted in successfully releasing 3 groups of new hires who can conduct and navigate calls independently.
  • Consistently achieve exceptional contact and productivity performance, recognized as a top performer in the department for track record of exceeding performance targets.

Barista

Starbucks
Bloomington, IL
05.2020 - 06.2022
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Maintained regular and consistent attendance and punctuality for 2 years.
  • Trained new baristas on company policies and procedures.

Education

Bachelor Of Applied Science - Interpersonal Communications

Illinois State University
Normal, IL
05.2023

Ball State University
05.2020

Skills

  • Professional demeanor
  • Excellent memory
  • Quick Learner
  • Cultural Awareness
  • Customer Service
  • Outstanding Telephone Etiquette
  • Software
  • Zoom/ Microsoft Teams
  • Excel and knowledge of spreadsheets
  • Microsoft Office and Publisher
  • State Farm ECC Enterprise resources and technology

Certification

  • Property and Causality Insurance Producer Licenses in 48 states.

Timeline

ECC Retention II- Customer Care Representative

State Farm
06.2022 - Current

Barista

Starbucks
05.2020 - 06.2022

Bachelor Of Applied Science - Interpersonal Communications

Illinois State University

Ball State University

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Jayda Kiefer