Christian Taylor
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And ready to be a great asset to your company.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
17
17
years of professional experience
Work History
Claims Customer Care Representative
Elevance Health
Las Vegas, NV
04.2025 - 03.2026
- Resolved customer inquiries regarding claims processing and benefits eligibility.
- Educated clients on policy coverage and claims procedures to enhance understanding.
- Collaborated with internal departments to expedite claim resolutions efficiently.
- Streamlined workflows by implementing best practices in claims handling processes.
- Reduced claim processing time with thorough attention to detail, accurate documentation, and timely followups.
- Handled escalated customer complaints effectively, de-escalating situations and providing appropriate resolutions.
Customer Care Representative
Farmers Insurance Group
Las Vegas, US
12.2021 - 09.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Processed new policy applications and updated existing policy documents.
- Facilitated payment processing for premium payments and renewals.
Customer Service Representative
Allpoints Foodservice Parts and Supplies
Las Vegas, US
03.2019 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Lead Collections Agent
Clark County Collection Service
Las Vegas, US
07.2017 - 03.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
Administrative Service Representative
Albertsons
Las Vegas, US
08.2015 - 07.2017
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Ensured compliance with all safety regulations within the store environment.
- Created labels for outgoing shipments using shipping software programs such as UPS WorldShip or FedEx Ship Manager.
- Managed incoming calls from customers seeking assistance with their orders or other services.
Overnight Supervisor
Wal-Mart Neighborhood Market
Hawaiian Gardens, US
12.2011 - 08.2015
- Developed and implemented strategies to ensure the safety of employees working overnight shifts.
- Monitored employee performance and provided feedback on areas needing improvement.
- Ensured that all staff adhered to company policies and procedures.
- Trained new hires in job duties and safety protocols.
- Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
- Performed daily inventory checks to monitor stock levels and replenish items as necessary.
Assistant Store Manager
Bath and Body Works
Lakewood, US
01.2009 - 12.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
High School Diploma -
Centennial High School
Compton, CA06.2005
Skills
HIPPA
Curriculum Development
Microsoft Outlook
Negotiation
Document and Records Management
Adaptability and Flexibility
Salesforce CRM
Multitasking
Calm and Professional Under Pressure
Complaint resolution
Computer Skills
Excellent Communication
Negotiation Skills
Employee Coaching
Estimating
Problem-solving abilities
Relationship Building
Customer Retention Strategies
Multi-Line Phone Systems
Business ethics
Teamwork and Collaboration
Professional telephone demeanor
Time Management
Team building
Professional Demeanor
Microsoft Office
Sales Techniques
Product and service knowledge
Customer service excellence
Active Listening
Remote Office Availability
Microsoft Office expertise
Problem-solving aptitude
Reliability
Customer Relationship Management
Conflict Mediation
Inbound Customer Service
Payment Processing
Claims processing
Compliance awareness
Organization
Follow-up skills
Timeline
Claims Customer Care Representative
Elevance Health
04.2025 - 03.2026
Customer Care Representative
Farmers Insurance Group
12.2021 - 09.2024
Customer Service Representative
Allpoints Foodservice Parts and Supplies
03.2019 - 10.2021
Team Lead Collections Agent
Clark County Collection Service
07.2017 - 03.2019
Administrative Service Representative
Albertsons
08.2015 - 07.2017
Overnight Supervisor
Wal-Mart Neighborhood Market
12.2011 - 08.2015
Assistant Store Manager
Bath and Body Works
01.2009 - 12.2011
High School Diploma -
Centennial High School