Kimberly Rice
Summary
Experienced Property and Casualty Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 7+ years of experience and willingness to take on any challenge.
Overview
6
6
years of professional experience
Work History
Claims Customer Care Representative
American Family Insurance
Madison, WI
11.2021 - 02.2022
- Reviewed and selected customer policies to confirm identify coverage.
- First point of contact for claim reporting, providing guidance, empathy and expectation for the customer experience
- Verified and updated customer contact details to build and maintain accurate customer database.
- Documented in detail nature of the claim to ensure appropriate routing for the claim process.
- Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
Rewind Machine Operator
Randstad
Buford, GA
03.2021 - 05.2021
- Evaluated final products to verify compliance with work orders and detect defects.
- Adjusted guide assemblies, machines and mechanisms according to specifications using hand tools.
- Moved completed products from machines and onto pallets, transferring to next work area for additional processing.
Customer Service Rep
Delta Dental
Alpharetta, GA
10.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and confirming coverage.
- Answered customer telephone calls promptly to avoid on-hold wait times and exceeded average handle time.
- Reviewed policy language and documented dental codes and terminology based on services
Account Manager
Travelers
Alpharetta, GA
02.2019 - 02.2020
- Partnered with underwriters to establish support needs for new andrenewal policies
- Identified and gathered relevant account information to quote multiplelines of business
- Prepared pricing exhibits: exposures, experience rating, profit and lossanalysis, expense models
Claims Representative
Travelers
Alpharetta, GA
12.2016 - 02.2019
- Educated customers about the claim process and setting proper expectations
- Confirmed and verified where coverage is applicable
- Investigated and determined liability
- Debated with other insurance providers over contested liability claims
- Negotiated bodily injury settlements with claimants
Sales Representative
Travelers
Knoxville, TN
10.2014 - 12.2016
- Converted warm and cold leads into new business
- Exceeded sales and quality goals consistent with productivity levels
- Identified opportunities to expand coverage/ additional policies
- Overcame objections while providing a superior customer experience
Education
Bachelors - Business Administration - Concentration Marketing
Middle Tennessee State University
Skills
- Customer Satisfaction
- Customer Account Management
- Identifying Opportunities
- Coverage Determination
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Issue and Complaint Resolution
- Critical Thinking
- Resolving Customer Issues
- Collaborative Environments
- Claims Adjustments
Timeline
Claims Customer Care Representative
American Family Insurance
11.2021 - 02.2022
Rewind Machine Operator
Randstad
03.2021 - 05.2021
Customer Service Rep
Delta Dental
10.2020 - 01.2021
Account Manager
Travelers
02.2019 - 02.2020
Claims Representative
Travelers
12.2016 - 02.2019
Sales Representative
Travelers
10.2014 - 12.2016
Bachelors - Business Administration - Concentration Marketing
Middle Tennessee State University
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