Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Fantasia Hubbard

Christiansburg,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Express Claims Specialist/ Sales Representative

Allstate Insurance
11.2020 - 07.2022
  • Followed up with customers on unresolved issues.
  • Conducted full claim investigations and reported updates and legal actions.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.

Night Auditor

Quality Inn
04.2020 - 10.2020
  • A night auditor acts as a front desk agent, with the added responsibility of balancing reports from the previous day's shifts
  • Other responsibilities include: Greeting and checking in guests upon arrival and providing them with relevant hotel information
  • Auditing and balancing reports from the day shifts.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Field Supervisor

U.S. Census Bureau
03.2020 - 10.2020
  • Census field supervisors will supervise census takers, monitor their progress and performance, and ensure that the quality of work is maintained and that work is completed on time
  • Census field supervisors will use electronic devices issued by the Census Bureau to conduct their work.

Customer Service Advocate

UnitedHealth Group
02.2018 - 12.2018
  • Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating uhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.

Technical Support Representative

DISH
05.2017 - 01.2018
  • Answers inbound technical and customer service calls from internal and external customers
  • Other responsibilities as follows:
  • Supports Tier 1 technical support and customer service phone support for external customers
  • Regular and predictable attendance
  • This support can be, but is not limited to, entertainment services and products, hardware systems/ accessories, and customer service inquiries regarding technical support, billing, and general information requests
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Assist customers with their billing and payments as needed
  • Sell multiple entertainment products and services as well as hardware systems and accessories

Department Supervisor

Target
01.2015 - 04.2017
  • A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket
  • Teams in Apparel and Accessories (A&A), Beauty and Tech (Electronics) prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom.

Education

Associate's degree - Medical Office & Billing Specialist

Ultimate Medical Academy, Tampa, FL
10.2023

High School Diploma -

Morton Ranch High School, Katy, TX
06.2016

Skills

  • Small Claims Payouts
  • Premium Collection
  • New Policies Processing
  • Claim Validity Determination
  • Eligibility Determinations
  • Coverage Determination
  • Call Control
  • Documentation Review
  • Accident Investigations
  • Insurance Claim Forms Review
  • Team Meetings
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Upselling Products and Services
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Answering Emails
  • Online Chat
  • Computer Proficiency
  • Skilled in Microsoft Office
  • Call Volume and Quality Metrics
  • First-Tier Technical Support
  • Scheduling and Coordinating
  • Job Assignments
  • Key Performance Indicators (KPIs)
  • Payroll Preparation

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Express Claims Specialist/ Sales Representative - Allstate Insurance
11.2020 - 07.2022
Night Auditor - Quality Inn
04.2020 - 10.2020
Field Supervisor - U.S. Census Bureau
03.2020 - 10.2020
Customer Service Advocate - UnitedHealth Group
02.2018 - 12.2018
Technical Support Representative - DISH
05.2017 - 01.2018
Department Supervisor - Target
01.2015 - 04.2017
Ultimate Medical Academy - Associate's degree, Medical Office & Billing Specialist
Morton Ranch High School - High School Diploma,

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Fantasia Hubbard