Crystal Lester
Des Moines,IA
Summary
Dedicated employee with strong customer service skills, adept at multitasking and effective time management. Committed to ensuring positive and memorable experiences for all customers. Proven ability to handle multiple tasks efficiently while maintaining high service standards.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Technical Support Representative
CenturyLink
Des Moines
03.2017 - 10.2017
- Provided technical support for customers via phone and online chat.
- Assisted customers in troubleshooting device setup and configuration.
- Troubleshot software and hardware inquiries to restore functionality and enhance customer satisfaction.
- Diagnosed internet connectivity and billing issues to facilitate timely resolutions for customers.
- Updated customer information and account status in the database to ensure accurate records and improve service delivery.
- Documented customer interactions in the ticketing system accurately.
Customer Service Representative
Equifax
Des Moines
05.2016 - 10.2016
- Resolved customer complaints through effective communication and problem-solving skills.
- Delivered timely resolutions to customer complaints through effective communication and problem-solving.
- Managed customer accounts on Equifax's internal systems, ensuring accurate and up-to-date information.
- Documented customer interactions accurately in the company database.
- Executed administrative tasks, including filing, database updates, and report generation, to support customer service operations.
- Updated databases with new and modified customer data.
Education
GED -
DMACC
Des Moines, IA06-2010
Skills
- Technical support
- Technical troubleshooting
- Customer service
- Problem solving
- Time management techniques
- Team collaboration
- Effective communication
- Data entry
- Client support
- First aid and safety
- Health regulations
- Biohazard containment
- Cleaning techniques
- Housekeeping tasks
- Meal preparation
- Patient room cleaning
- Line inspection
- Production troubleshooting
- Disability support
- Special needs care
- Personal hygiene assistance
- Compassionate support
- Respectful and compassionate
- Communication skills
- Cleaning and sanitation
- Cleaning and sanitation
Certification
National Career Readiness
Timeline
Technical Support Representative
CenturyLink
03.2017 - 10.2017
Customer Service Representative
Equifax
05.2016 - 10.2016
GED -
DMACC