Crystal Leverenz
Middletown
Summary
Dynamic professional with extensive experience in customer service and management, notably at Cohen Brothers. Proven track record in recruitment and employee training, complemented by strong data entry skills and exceptional problem-solving abilities. Adept at fostering client relations and ensuring compliance, driving operational excellence in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scale Specialist
Cohen Brothers
Middletown
08.2016 - 08.2025
- Operation of truck scale, weighing in and out customers and inbound/ outbound trucks for scrap metal, customer services through email phone and in office, data entry, cashier and other various office duties.
- Achievements: Scale Operations, Customer Relations
Shift Leader
Speedway
Cincinnati
01.2014 - 08.2015
- Manage the store and employees. Create schedules, counting down safes and lottery machine as well as store inventory control and customer service.
- Achievements: Leadership, Data Entry and management.
Customer Service Representative
Totes» Isotoner Acorn
Cincinnati
12.2011 - 05.2013
- Customer Service by phone, email and letters. Place Orders for customers that call in and enter warranty orders.
- Achievements: Customer Service, Data Entry and responding to letters and emails.
Recruiter/ Coordinator
Crown Services
West Chester
09.2008 - 06.2011
- Interviews, Hiring and Termination, Recruit employees for clients, Supervise associates on the production floor and various office duties such as; filing paper work, data entry, 10 key, Microsoft programs and customer service.
- Achievements: Recruit for 100+ Employees, Onsite Supervisor and Human Resource
Quality Control
APL Logistics
West Chester
01.2006 - 08.2008
- Train packer the correct and efficient way to pack orders. Inspect packages before they are shipped to assure the order is correct. Notify an employee if the packing or picking was incorrect. Ship ready orders.
- Achievements: QC, Shipping and trainer
Education
High School Diploma - Amelia, OH
Amelia High School
Amelia, OH06.2004
Skills
- Document management
- Interview coordination
- Hiring and termination processes
- Management and supervision
- Appointment scheduling
- Customer service
- Business reporting
- Vendor relations and management
- Compliance oversight
- Commission structure administration
- Exception reporting
- Data entry and analysis
- Recruitment strategies
- Inventory management
- Client relations
- Cash handling expertise
- Employee training and development
- Problem-solving skills
- Attention to detail
- Conflict resolution strategies
Professional References
- Jessica Bollmer, 937-248-5717
- Andrea Cunningham, 513-422-3696
- Brian Puckett, 513-733-0606
Certification
State of Ohio - Notary Public Commission
Timeline
Scale Specialist
Cohen Brothers
08.2016 - 08.2025
Shift Leader
Speedway
01.2014 - 08.2015
Customer Service Representative
Totes» Isotoner Acorn
12.2011 - 05.2013
Recruiter/ Coordinator
Crown Services
09.2008 - 06.2011
Quality Control
APL Logistics
01.2006 - 08.2008
High School Diploma - Amelia, OH
Amelia High School