Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
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Crystal Lewis

Jacksonville,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business profressional position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Renewal Coordinator

Turner Pest Control
Jacksonville, FL
10.2022 - Current
  • Possess strong verbal communication skills, manage high call volume of calls, emails and voicemails
  • Make 50-80 outbound calls per day to schedule renewal appointments, accurately input data into an industry specific computer programs, manage multiple schedules for various territories, resolve customer inquiries and problem solving
  • Achieve daily goals for close rate scheduling.

Patient Coordinator

Now
Jacksonville, FL
02.2021 - 10.2022
  • Manage patient accounts including demographics, insurance and financial information in a confidential manner
  • Using data to do analytical tasks and charting tasks related to client information
  • Scheduling client visits using industry specific software including ZEUS systems
  • Strong time management and verbal communication skills to communicate with clients, sales team and healthcare team
  • Cross trained to the sale floor and other optometry duties.

Associated, Belk, BOPIS
Jacksonville, FL
11.2020 - 01.2021
  • Preparing and processing customer orders using industry specific retail software, ensuring timelines and accuracy of customer accounts, verify customer information tracking deliveries
  • Read and decipher work orders
  • Locate and extract merchandise from retail shelves and storage areas
  • Confirming accurate orders are in preparation for delivery.

Fulfillment Associate

Macy’s Inc
Troy, MI
11.2019 - 01.2020
  • Preparing and processing customer orders using industry specific retail software, ensuring timelines and accuracy, verify customer information tracking deliveries
  • Read and decipher work orders
  • Location and extraction merchandise from retail shelves and storage areas
  • Confirming accurate orders are in preparation for delivery.

Optometric Tech/Receptionist

America’s Best Contacts
Panama City, FL
06.2017 - 01.2018
  • Manage patient accounts including demographic, insurance and financial information in a confidential manner
  • Using data to do analytical tasks and charting tasks related to client information
  • Scheduling client visits using industry specific software including Honey systems
  • Strong time management and verbal communication skills to communicate with clients, sales team and healthcare team

Education

Associate of Science - Billing and Coding

Ultimate Medical Academy

Bachelor of Science - Business Administration -Finance

Colorado Technical University

Skills

Elicitation Requirements and Analysis , Business Analyst Process Modeling,Business Analyst and Project Manager Collaboration,Business Benefits Realiztion Foundations, Agile Requirements Foundation, Data Science Foundation: Fundamentals

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Additional Information

  • Awards , Customer Advocate Award Q1, Q2 of 2021 and Q1of 2022 – with Now Optics

Certification

[Becoming a Business Analyst ] Training - [March 2023-April 2023]

Timeline

[Becoming a Business Analyst ] Training - [March 2023-April 2023]

03-2023

Renewal Coordinator

Turner Pest Control
10.2022 - Current

Patient Coordinator

Now
02.2021 - 10.2022

Associated, Belk, BOPIS
11.2020 - 01.2021

Fulfillment Associate

Macy’s Inc
11.2019 - 01.2020

Optometric Tech/Receptionist

America’s Best Contacts
06.2017 - 01.2018

Associate of Science - Billing and Coding

Ultimate Medical Academy

Bachelor of Science - Business Administration -Finance

Colorado Technical University

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Crystal Lewis