Crystal Lewis
Jacksonville,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business profressional position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Renewal Coordinator
Turner Pest Control
Jacksonville, FL
10.2022 - Current
- Possess strong verbal communication skills, manage high call volume of calls, emails and voicemails
- Make 50-80 outbound calls per day to schedule renewal appointments, accurately input data into an industry specific computer programs, manage multiple schedules for various territories, resolve customer inquiries and problem solving
- Achieve daily goals for close rate scheduling.
Patient Coordinator
Now
Jacksonville, FL
02.2021 - 10.2022
- Manage patient accounts including demographics, insurance and financial information in a confidential manner
- Using data to do analytical tasks and charting tasks related to client information
- Scheduling client visits using industry specific software including ZEUS systems
- Strong time management and verbal communication skills to communicate with clients, sales team and healthcare team
- Cross trained to the sale floor and other optometry duties.
Associated, Belk, BOPIS
Jacksonville, FL
11.2020 - 01.2021
- Preparing and processing customer orders using industry specific retail software, ensuring timelines and accuracy of customer accounts, verify customer information tracking deliveries
- Read and decipher work orders
- Locate and extract merchandise from retail shelves and storage areas
- Confirming accurate orders are in preparation for delivery.
Fulfillment Associate
Macy’s Inc
Troy, MI
11.2019 - 01.2020
- Preparing and processing customer orders using industry specific retail software, ensuring timelines and accuracy, verify customer information tracking deliveries
- Read and decipher work orders
- Location and extraction merchandise from retail shelves and storage areas
- Confirming accurate orders are in preparation for delivery.
Optometric Tech/Receptionist
America’s Best Contacts
Panama City, FL
06.2017 - 01.2018
- Manage patient accounts including demographic, insurance and financial information in a confidential manner
- Using data to do analytical tasks and charting tasks related to client information
- Scheduling client visits using industry specific software including Honey systems
- Strong time management and verbal communication skills to communicate with clients, sales team and healthcare team
Education
Associate of Science - Billing and Coding
Ultimate Medical Academy
Bachelor of Science - Business Administration -Finance
Colorado Technical University
Skills
Elicitation Requirements and Analysis , Business Analyst Process Modeling,Business Analyst and Project Manager Collaboration,Business Benefits Realiztion Foundations, Agile Requirements Foundation, Data Science Foundation: Fundamentals
Microsoft office, Excel, Powerpoint Outlook, Data Entry Administration Software, Workday
Demonstrate independent work initiatives, sound judgment and attention to detail in accurately completing numerous simultaneous tasks without sacrificing quality or deadlinesManage strong working relationships with client’s peers and supervisors in an effort to consistently yield the highest quality workAnalysis and assessment synthesize complex or diverse information and identify key issues and relationships for a base of informationAnalytical problem solver
Additional Information
- Awards , Customer Advocate Award Q1, Q2 of 2021 and Q1of 2022 – with Now Optics
Certification
[Becoming a Business Analyst ] Training - [March 2023-April 2023]
Timeline
[Becoming a Business Analyst ] Training - [March 2023-April 2023]
03-2023
Renewal Coordinator
Turner Pest Control
10.2022 - Current
Patient Coordinator
Now
02.2021 - 10.2022
Associated, Belk, BOPIS
11.2020 - 01.2021
Fulfillment Associate
Macy’s Inc
11.2019 - 01.2020
Optometric Tech/Receptionist
America’s Best Contacts
06.2017 - 01.2018
Associate of Science - Billing and Coding
Ultimate Medical Academy
Bachelor of Science - Business Administration -Finance
Colorado Technical University